Question about Sling Media The Slingbox Pro

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Cannot connect remotely

I have the Slingbox Pro connected to my television in the United States.
With regularity, when I try to access the slingbox remotely (I and my computer are in the Philippines), I get a message that the connection cannot be made. 
I then have a friend go by my house and reboot the Slingbox.  Within a few weeks, the same thing happens.
Is this really the best way to solve the problem?  Or does the Slingbox just not work very well?

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I had a similar problem with my Slingbox Pro. After some time I realized that the problem was with my router, not my Slingbox. I tried a new router, but that router didn't work well with my Slingbox and Tivo. So I put the original router back, and I plugged it into a timer that automatically turns the power off and on once a day.

Posted on Jan 11, 2009

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Posted on Jan 02, 2017

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Hi! I will be more than glad to assist you in this concern. please check this first at your sisters house..
If you are at home of your sister and are not seeing your Slingbox in the SlingPlayer Slingbox Directory, one of two things are going on:

1. The Slingbox is not properly connecting to your router.
2. You have security software on your computer preventing it from talking to the Slingbox.
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If the network light on the front of your Slingbox is on, then the issue is probably virus or firewall software.

Your Slingbox is all set up, the Network light is on and still you can't find it in your Slingbox Directory in SlingPlayer.

Most of the time if you are at home and in this situation, the problem can be narrowed down to one of the following:

* Your router or router configuration has changed since you plugged in your Slingbox.
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* You've more than one router on your home network.
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If you are using a router on the home network, routers have a built in firewall and in this case. The Slingbox uses port 5001 when it communicates with your router, so this port needs to be open for your Slingbox to send video outside of your network.

please feel free to get in touch if u have any question..

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