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The lense will not retract. States that there is a lense error and to please try again.

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If your camera is already out of warranty - try this:

Start with "shaking" your camera. If that does not work , slightly "slap" or "hit" your camera on the palm of your hand. You may need to do the "slapping and hitting" several times before it will work. Try to slap or hit the camera on different sides as well. Good luck and have a nice day!

Posted on Sep 30, 2008

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1 Answer

Nikon Coolpix 3100 will not turn off or lense retract


Hi,

Try removing the battery from the camera to see if this will force a reset. This may well resolve the problem.

If your problem persists after this please do add a comment and I try to assist further.

Thanks for using FixYa.

Nov 02, 2009 | Nikon Coolpix 3100 Digital Camera

1 Answer

I dropped my camera in the sand and the lense won't close. When I turn it on it makes a buzzing sound and states ''Lense error, restart camera'' and then turns off.


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Aug 18, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can...


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Jun 10, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Sony cyber shot dsc-n2


There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

May 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

In camera or video mode it says turn the power off and on again


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Apr 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

2 Answers

Beeps repeatedly, lense won't retract...won't take pictures?


Hi Jeanice21, I just posted the same problem a few minutes ago with my SD400. I followed a few steps of the suggested solutions and here's what worked for me.

1) take apart the front and back by unscrewing the six screws holding the camera together
2) on the left of the flash, there are two little retangular holes with grooved dials in them
3) using a little flat head screwdriver, push up or down to turn the grooves while power up in the movie or capture mode
4) the lens retracted at this point and my camera started working again. Good luck!

Dec 28, 2008 | Canon PowerShot SD400 / IXUS 50 Digital...

3 Answers

Dsc w7


While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,

Jul 13, 2008 | Sony Cyber-Shot DSC-W7 Digital Camera

3 Answers

Canon ixus 75 digital camera reset?


The manual states that the battery door was opened during use. Close the battery door and turn it on and off. You may need to push it closed to make sure the battery connections are made.

Mar 21, 2008 | Canon PowerShot SD750 / IXUS 75 Digital...

1 Answer

"lens error" on casio ex-z3


Sorry to say but a lens error actually is a problem that you cannot fix at home. When a lens error occurs, the motors inside that make the lens retract and protract were some how damaged, usually caused if the lens try coming out when you have it in your pocket or against a surface so it cant fully come out. You will have to send the camera in for service and you can do that by calling 1-800-706-2534, option 1.

Oct 19, 2006 | Casio Exilim EX-Z3 Digital Camera

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