My computer won't recognize the drive
SOURCE: SimpleTech PininFarina external hard drive - site to download drivers
the hard drive you have is plug n play.
if windows does not recognize it, you may have to uninstall the hard drive.
right click your computer. click properties.
click on the "Hardware" tab. Click on "Device Manager".
open the category of "Disk Drives".
If you see your drive with a yellow exclamation point or a red "X", continue. If it does not, either it was dropped or its a faulty drive.
Right click your drive and click "Unistall". Click OK.
Now, unplug the drive and plug it in again.
it will install by itself.
Go to my computer and check that its there. If its not, you may have a bad drive. either send it for a new one (if still in warranty) or replace it.
SOURCE: Simpletech external portable drive not working due to power surge
Then you should not connect the adapter, I think your HDD is fried, because these HDDs are USB powered, they do not need any extra power. That’s why HDD data cable comes with two USB 2 pins , one is for data and other is purely for power.
SOURCE: computer does not recognize simpletech
I have a simpletech external drive that was working, but after i disconnect it unproperlly, i was getting the message <usb not recongnize>. I called simpletech, but customer service is ****, and anyway the drive inside is a hitahi, i have another simpletech and the drive inside is a western digital, whatever...
They told be to go to best buy to make a recover, so i called and they told me it s 250$, and if they cant do it, they will send it to a labotory witch cost 1700$, crazy ******* hein?
I red about getting drivers, putting the hdd in a fridge and much more stupid thing, BUT THE SOLUTION IS SIMPLE, OPEN THE CASE, UNDER THE ALLUMINIUM STICKER THERE IS 2 SCREWS, REMOVE THEM, OPEN THE CASE, TAKE THE HDD INSIDE OUT AND REMOVE THE ADAPTER CONNECTED TO THE HDD(WHERE YOU CONNECT THE USB CABLE) CAUSE THIS IS THE PART CAUSING THE PROBLEM, THE HARD DRIVE IS OK AND YOU DIDN T LOOSE NOTHING. So now what you can do is just buy a new case for laptop hard drive (with a new usb adapter included), or buy another simpleshit hdd and switch the adapter part or just buy an adapter to make your hdd an usb hdd and Voila, and after that i suggest you buy yourself a better hdd than simpleShit and make a new backup.
SOURCE: Computer wont recognize external drive
The simpletech 1tb drive's case has issues. I had the same problem. It actually quit while I was running a video off the drive. I replaced the case by removing the harddrive from the one it came in and installing it in another case and now it works again.
The first thing I would try is installing the drivers it came with, but failing that you will need to replace it's case.
It has 4 screws to remove, 2 under the silver warranty voiding tape and 2 visable on the bottom side. Remove them, then use a flat screwdrive to pop the case open (gently). Then remove the harddrive.
You will need a case with SATA data AND power cables for this to work.
SOURCE: MY COMPUTER WON'T RECOGNIZE MY EXTERNAL HARD
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
if your computer came with a motherboard disk the drivers could be on it
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
hope this helps
If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning.
Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective.
If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.
Incompatible USB Port Problems
SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer.
But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive.
Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system.
Missing External Drive Letter
If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive.
Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management.
SimpleTech SimpleDrive Incorrectly Formatted
SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive.
If the external hard drive is not formatted correctly for your system, it may not function or work properly.
External Hard Drive Inaccessible
If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing.
Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted.
Replacing a Defective Hard Drive
You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken.
But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you.
SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken.
Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services
or if its a usb external drive you might need a usb 3 card installed on your computer your computer might not have enough usb output power
USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling
http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/
these can be purchased on Ebay cheap and easy to install
for roughly $9 or $10free postage
hope this helps
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