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I have a HoMedics Model SBM-350 double shiatsu massaging cushion. Used it incorrectly by lying it flat on floor and lying on it. It now makes a noise like a jack-hammer. Opened the back by unzipping the cover and it appears that the 2 large white gears are not working. Only one is turning. The noise appears to be coming from the area where these 2 wheels meet.

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  • coopbulldog Sep 30, 2008

    No the wheels don't appear broken. Can't see enough into product's "insides" to determine if there is a "slot". One wheel just doesn't turn.

  • coopbulldog Sep 30, 2008

    I think I lost the Tech who was trying to assist. I have a HoMedics SBM-350 Double Shiatsu Massaging cushion. The 2 white plastics gears that move the massaging units from lower back to upper back are making a "jack-hammer" noise. One wheels turns and one does not? The actual massaging units still turn but the noise is bad. Additionally, the remote control (attached by a wire) has locked up and I cannot turn unit off unless I unplug it.

  • coopbulldog Sep 30, 2008

    Take it to a repair shop? That's the best you can do? That's fine but your not telling me anything that is helpful.

  • Pearliemae57 Jan 16, 2009

    I got it new and used it for only about 20 minutes and it did the same thing. I was using it properly on the sofa.

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There's a possibility that some piece of it was detach why you have this problem and you may need to fullty open the unit and check if there's any broken piece inside it that may also need to be replace ...

Hope that helps......

Posted on Sep 30, 2008

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Do you have a warranty for that? or maybe you should put some grease on it or something. it should be send to repair service to replace some parts.


CHARCOIS

Posted on Sep 30, 2008

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I WOULD LIKE TO KNOW IF THE WHEELS IS KINDA BROKE OR THE SLOT ATTACHED INTO IT WAS BROKE.. DID YOU SEE ANY OTHER SMALL PIECE THAT U THINK IT WAS ATTACHED TO IT..?

Posted on Sep 30, 2008

  • Zander Rovic Ocampo
    Zander Rovic Ocampo Sep 30, 2008

    MAY I KNOW WHO'S THE EXPERT THAT ATTEND TO YOU EARLIER..?

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