Question about Gateway 2520915 Keyboard

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Wireless keyboard I received a used gateway computer it works perfect except the wireless keyboard. Any solutions. I am not that computer savy. Can ask my cousin he move to Costa Rica.

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  • Anonymous Oct 09, 2008

    I called Gateway since my PC is under warranty. I had this problem right after I bought it. They sent me a keyboard driver D20037-001-001 and that seemed to do the trick. But now I have the same problem. They sent me the same driver so I called and told them I already had it downloaded. They are now mailing me a new keyboard. I am hoping this will resolve my problem. I have a GT5678 Model.

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  • 115 Answers

It could be a bad battery in the keyboard itself (I would suspect this first) or You may need to download and install the 'driver' from Gateway.

Posted on Dec 03, 2008

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1 Answer

My gateway wireless mouse won't sync


- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

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Hi if you look on back of keyboard their will be a small hole that has a button located inside its only small but have alook you should find it their is also one on the mouse alsso if this dont solve your problem then

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Insert the installation CD that came with your wireless keyboard set into your computer's CD-ROM drive.

Use the CD to install the drivers for the wireless peripherals.


Insert batteries into the keyboard .

Use a screwdriver to remove any screws that hold the battery bay covers closed.


Connect the wireless signal receiver to your computer.

Receivers for wireless keyboard and mouse sets usually use a USB connector.


Your computer will automatically detect the receiver.

Turn on your keyboard if the devices have power buttons.


Press the "Sync," "Connect" or "Pair" buttons on the keyboard , depending on your model.

If present, press the "Connect" button on the wireless signal receiver as well.

Your wireless keyboard set is now connected.


hope this helps

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1 Answer

My son moved the dell wireless keyboard and mouse from our home computer to use in his room now I cannot get it to work on our home computer again. Help


Please follow the bellow steps to setup the wireless mouse and keyboard again.
1) Check whether the batteries are working in the both device.

2) Connect the 3rd kit with the PC in the USB port (receiver).

3) Press the knob for wireless activation on the receiver along with the same of the keyboard (back side of the keyboard) for 4-5 seconds. It will activate keyboard.

4. Now press the wireless knob of the keyboard as well as of the mouse - mouse will start to work along with keyboard.

Hope the solution will work fine.
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1 Answer

Wireless keyboard, some buttons work, some dont


Usually this happens due to the distance between the keyboard and the computer/receiver (if you have one). It could also happen due to interference from another wireless device like a cordless phone. Try reducing the distance, remove any source of signal interference and check.

If this doesn't work and the issue remains with some specific keys, it could be a hardware problem. To be sure, try another wireless keyboard if you can. If it works, its a hardware issue for sure.

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THE WINOWS STARTUP SHOWS ON SCREEN ON/OFF BUTTON IS BLUE


Is your keyboard also wireless? Check batteries on all wireless devices. If batteries are fine, restart your computer (hold down your power button until your computer shuts down unless you have a reset button) and then try unplugging and plugging back in your wireless receiver, then hit your connect buttons starting with your keyboard followed by your mouse.

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Moved my GATEWAY KR-0401 wireless keyboard & now won't work!


  1. Check and see if batteries are in keyboard and that they are still good and working.
  2. If the batteries are good and ready to go then make sure that the adapter for the wireless keyboard is plugged into the correct USB port in the back of your computer and that it's working.
  3. If none of the above works then what you'll need to do is go buy a wired keyboard and attach that to your computer and log into your account and find out what's going on with the wireless keyboard. Once you have figured out what is going on with your wireless keyboard then you can take the wired one back to the store and continue using the wireless keyboard. If I were you though I would keep the wired one around just in case.

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1 Answer

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I've used a microsoft optical deskpro setup for years. My keyboard & mouse both work perfectly with the receiver about 3 feet away on the opposite side of my desk. Neither is directly in front of the receiver and it has not been a problem. You can see the options at the microsoft website. Hope this helps & please remember to rate my answer. Thanks.

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1 Answer

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is your battery brand new? install a new one, if the problem exist, try to unplug and plug again the usb keyboard receiver, if the problem goes again, you need to contact your keyboard's manufacturer since it is a newly bought, it is still under a warranty. so you must contact them, to have your keyboard replace by a working one

Good luck, Godbless

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Troubleshooting MS wireless optical desktop for bluetooth


your keyboard may be hogging your computer and not letting your other things work i would check your keyboard's properties

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