Question about Gateway 2520915 Keyboard

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Wireless keyboard I received a used gateway computer it works perfect except the wireless keyboard. Any solutions. I am not that computer savy. Can ask my cousin he move to Costa Rica.

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  • Anonymous Oct 09, 2008

    I called Gateway since my PC is under warranty. I had this problem right after I bought it. They sent me a keyboard driver D20037-001-001 and that seemed to do the trick. But now I have the same problem. They sent me the same driver so I called and told them I already had it downloaded. They are now mailing me a new keyboard. I am hoping this will resolve my problem. I have a GT5678 Model.

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  • 115 Answers

It could be a bad battery in the keyboard itself (I would suspect this first) or You may need to download and install the 'driver' from Gateway.

Posted on Dec 03, 2008

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The wireless keyboard and mouse are not working.


  • Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and detects the mouse and keyboard.
  • Check to see if the keyboard and mouse are turned on. If the power indicator lights on the keyboard and mouse are not green, press the "Power" button to turn the keyboard and mouse on.
  • Check the batteries of the mouse and keyboard. If the batteries are dead, replace them with fresh batteries and reconnect the mouse and keyboard to the computer by pressing the "Connect" button on the bottom of the wireless receiver attached to the computer. If your mouse and keyboard use rechargeable batteries, let the batteries recharge before using the device again.
  • Uninstall and reinstall your wireless keyboard and mouse drivers. Sometimes, the Logitech drivers are at fault for a bad connection. Use the Control Panel to uninstall the old drivers, then visit the Logitech website and install the latest drivers for your keyboard and mouse.
  • Search the Logitech Support Database. If your keyboard and mouse are still failing to function properly, visit the Logitech Support website and browse the support page for your product for specific solutions.

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Hi if you look on back of keyboard their will be a small hole that has a button located inside its only small but have alook you should find it their is also one on the mouse alsso if this dont solve your problem then

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My son moved the dell wireless keyboard and mouse from our home computer to use in his room now I cannot get it to work on our home computer again. Help


Please follow the bellow steps to setup the wireless mouse and keyboard again.
1) Check whether the batteries are working in the both device.

2) Connect the 3rd kit with the PC in the USB port (receiver).

3) Press the knob for wireless activation on the receiver along with the same of the keyboard (back side of the keyboard) for 4-5 seconds. It will activate keyboard.

4. Now press the wireless knob of the keyboard as well as of the mouse - mouse will start to work along with keyboard.

Hope the solution will work fine.
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The keyboard and the mouse work on different wireless sensors. Your wireless keyboard should have come with a receiver too. Unless the mouse and keyboard came together as a set, you'll need two different receivers. Check the battery compartment of the keyboard for the sensor. Some models have a hidden area there to store the usb key for the keyboard.
The only exception is if the keyboard is bluetooth, and your computer already has a bluetooth receiver in it (many laptops and phones come with this feature, lately). You will have to check the website for your keyboard's manufacturer to download drivers. You may also be able to order a replacement USB key for it, but I've never been able to. :P
Best bet is to contact the guy you bought the keyboard from and ask him/her: "Where's the USB receiver for this keyboard you sold me?"

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Usually this happens due to the distance between the keyboard and the computer/receiver (if you have one). It could also happen due to interference from another wireless device like a cordless phone. Try reducing the distance, remove any source of signal interference and check.

If this doesn't work and the issue remains with some specific keys, it could be a hardware problem. To be sure, try another wireless keyboard if you can. If it works, its a hardware issue for sure.

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I've used a microsoft optical deskpro setup for years. My keyboard & mouse both work perfectly with the receiver about 3 feet away on the opposite side of my desk. Neither is directly in front of the receiver and it has not been a problem. You can see the options at the microsoft website. Hope this helps & please remember to rate my answer. Thanks.

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is your battery brand new? install a new one, if the problem exist, try to unplug and plug again the usb keyboard receiver, if the problem goes again, you need to contact your keyboard's manufacturer since it is a newly bought, it is still under a warranty. so you must contact them, to have your keyboard replace by a working one

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with that kind of distance the likelihood of having the keystroke signal picked up by another computer is very small even under ideal conditions. Even using a bluetooth wireless keyboard you're only "optimal" within about 30 feet.

Without the bluetooth setup i don't believe there's a way to connect the keyboard only to the one computer. Your best bet for a solution is to move them as far away from eachother as practical. Repositioning the reciever on the effected machines so they're less likely to pick up a signal further away (lower, and closer to other electircal / electronic equipment) should help as well.

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go to this url..this solution was posted on fixya sometime ago..
http://www.fixya.com/support/t341529-wireless_keyboard_not_connecting

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