Question about HP PC Desktops

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I have a laptop that is just over a year old, fresh out of warranty. While in warranty it stopped playing, it would sometimes shut down while it was being used, and wouldn't come up to a windows screen. Tech support went through their paces and felt it was a hard drive. The hard drive was replaced and the backup disks were used. It worked at first, and always boots with the disks in it. However, it does the same thing, so clearly it wasn't the hard drive. The computer will always come up if the backup disks are in the drive, and it works fine until it goes to screen saver or sleep, then it doesn't come back on to the screen. If you reboot after this, it won't come up. So then if you let it sit, like a day, and try it, it comes up again. Another issue which I think might be related is the wireless quit working. HP tech support said it was the software and they needed to format the hard drive with the original settings. Odd, since it was working fine and not settings had been changed. The tech support guy said he couldn't figure it out, so he would call back. Of course he didn't. So the wireless doesn't work, it is like you can't install the software, because it can't find the hardware, but it detects it, then asks for the software. If you install it, it then can't find the hardware. I don't know if they are related but since we have the same situation after a new hard drive and reformat. I just don't know, and it’s out of warranty now.

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  • HP Master
  • 13,433 Answers

Well you got a few problems there, sounds pretty bad. I would really recommend taking the laptop to a local professional pc repairer, maybe a small company with small prices.

This requires some testing by being at the computer, testing and checking components.

Posted on Sep 29, 2008

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  • HP Master
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Try reinstalling the system again from backup disk.

If this does not fix the problem, then there is a fault, in this case use the guaranty again.

Posted on Sep 29, 2008

  • Ginko
    Ginko Sep 29, 2008

    Regarding the wireless card, you may need to reinstall the driver again.

    Go to my Start>>computer>>device manager in windows, if you get a yellow sign on top of some devices , then you will need to reinstall drivers for those devices.

    Here is download link: HP Support & Drivers

    Just select your model and follow instructions, once you download driver file, start downloaded file, this will install drivers and fix most of your problem.

    If you cannot locate the driver download on website above, tell me model for your laptop.

    If wireless is not built in the laptop tell me wireless card make and model.


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