Question about HP PSC 750 All-In-One InkJet Printer

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HP PSC 750xi - Incorrect color printer cartridge installed error

I have been using my printer (all-in-one) with no problems, then out of the blue I start getting the "Incorrect color printer cartridge installed" error. I have the HP 78 color cartridge installed and it's been working up until today.

I removed it then reinstalled it but cannot get the error to clear and allow me to use the print function. HELP!!

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  • 3 more comments 
  • Anonymous Oct 01, 2008

    I have the exact same problem and the suggested solution does not fix it.

  • mendelson99 Oct 11, 2008

    The same thing happened in the middle of print job. The "incorrect color cartridge installed" message appeared and the printer stopped. I putzed around with taking the cartridge out, putting it back, cleaning the contacts on the cartridge and the cartridge holder, turning the machine off and on. I even did tried the old taping up the contacts trick used to reset the ink level. All to no avail. I took the cartridge to Office Depot to see if they could run a diagnostics on it using their refill machine ( I needed another cartridge anyway, right?) Their machine was broken...just like my cartridge! At this point I'm just curious to see if there is a fix and how common this problem is with the 78 cartridge - or other HP products.

  • linredfern Nov 03, 2008

    I have exactly the same problem. I have tried resetting to factory defaults, aligning, cleaning etc but all to no avail. Wondering if I should just buy a new printer now.

  • kishore_pk Dec 23, 2008

    I am also facing the same problem. I tried resetting it to factory defaults . And I tried turning off the system. but no luck.

  • Linda Gentile Apr 07, 2014

    Did you ever find a solution to this problem? I am having the same issue & I have tried everything suggested here.

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I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything. 1. reset to factory defaults 2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again. 3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer. 4. no the printer started displaying "remove and check color cartridge" (or something to that degree) 5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge. 6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu. 7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all. 8. printer now works
hope this helps and works for ya'll too!

Posted on Mar 30, 2010

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It's a long shot, but I would attempt to reset the device back to defaults. If this HP has a "menu" feature, then factory defaults should be an option. Before doing that (and I know this is a dumb question), have you turned the printer off, then turned it back on after a brief rest?

Let me know if this helps and please remember to rate those who assist you :)

Posted on Sep 29, 2008

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