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Ink system failure Oxc19a0031 - HP Photosmart C6180 All-In-One InkJet Printer

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SOURCE: Ink system failure Oxc19a0031

Clean the cartridges.

Go to Printers/Faxes from your START Menu
Select the printer
Select Set Printer Properties
Select the Services Tab
Clean them - I had to do it 5 times and take out the black cartridge and shake it really good until ink started coming out and clean it again. I primed 3 times.

Worked for me.

Posted on Dec 23, 2008

puertobori
  • 7725 Answers

SOURCE: error OXC19a0031 Ink system failed came up while

Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.

  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
  1. Lift the top cover. Figure 1: Lifting the top cover c00813643.gif
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge c00372272.gif 1 - Black cartridge 2 - Color cartridges
  3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge c00372273.gif
  4. Gather the following cleaning materials:
    • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
  6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts c00372274.gif 1 - Copper contacts
  7. Replace the cartridge and then close the latch and the printer top cover.
  8. Check the printer for the error message. If the error message still displays, go to the next step.
    NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

Posted on Oct 26, 2010

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The "ink system failure" error is caused by air in the ink feed tubes. We have 2 articles posted on our web site giving step by step guides to purging the air from the tubes and clearing the error. You can find the articles at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/

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Ink system failure Oxc19a0031 I have an HP842C. The ink cartridges appear to be full, and in fact I have changed them for new ones, but I barely get a print, It is sometimes enough to make out (barely)...


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Go to Printers/Faxes from your START Menu
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Select Set Printer Properties
Select the Services Tab
Clean them - I had to do it 5 times and take out the black cartridge and shake it really good until ink started coming out and clean it again. I primed 3 times.

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