Question about SanDisk Sansa Clip MP3 Player

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Sansa clip how can i get my computer to recognize my mp3

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  • Anonymous Oct 01, 2008

    computer error message "unknown USB device"

  • Anonymous Oct 07, 2008

    Running xp sp2, wmp11 but my computer does not recognize my sansa clip and nor does wmp11. The firmware is v01.01.11a. I can not use the sansa updater since my computer does not see it. I've tried the options of wmp11 and found nothing that will help. There is no usb mode in the settings of the sansa clip so i can not change the msc/mtp. I've tried various buttons and sequence of buttons in the attempt to force msc mode with no luck. Looked at all settings on the computer and can not force the computer to recognize the sansa clip. Tried format, reset, unplug, turn-off, etc. and variations of them that i have found on forum posts with no luck. Sadly i'm about to throw it away. My daughter's samsung mp3 player was recognized instantly. I'm very tired of reading forums but that is the only direction i have. HELP!!

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  • Master
  • 758 Answers

What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Oct 03, 2008

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Posted on Jan 02, 2017

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It should be recognized by your computer. I did a search for drivers and they are not needed for this model.
For music, After the computer has recognized it has been plugged in. Start, My Computer, and it should show up in there as (my sansa or sansa clip) something along those lines. 
You may open it and drag your music files into the accroding folders inside the device.
OR You may use Windows Media Player 11 to Sync to your Mp3 Player. The Sansa Clip has problems with Windows Media Player 10 so i would reccomend using Media Player 11 to sync.
For future help or more questions please comment,
I hope this has helped :) 

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Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

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Hello!!


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