Receiving Problem We are having a problem receiving faxes. The phone line rings, but the machine does not ring or pick up. We can send faxes though. There are no error messages on our end, but senders are getting error messages such as "fax not picking up" or "fax busy". Any assistance would be greatly appreciated.

Most fax machines allow you to set the number of times the phone rings before it automatically answers the phone. So if you phone goes to voice mail after 4 rings and the fax machine is set to start the fax after the 5th ring it will never receive the faxes because the call went to voice mail. Good Luck

have you see the display if it was saying the word receiving...?

let me know..

If you're having problems sending faxes, make sure that the printer is connected to an active phone line. The best setup would be to connect the printer straight to a wall jack and the other end of the phone cable should be connected to the line port at the back of the printer.

If you're having receiving faxes, check the fax settings > Ringing and Answering. Check if the Auto Answer is enabled and check how many rings the fax will pick up any faxes sent to your number. If you have an answering machine connected to the same line, set the printer to pick up 3 rings higher than your fax machine. If you have a voicemail service, you'll need to get a distinctive ring feature from your phone provider.

If you are able to make copies ok, I mean you get a full page of the copy, but when receiving a fax you're getting only half a page that could be a problem with the line. First, let's make sure you have all the settings right. Make sure that you have the phone cable plugged in to the port where it says line at the back of the fax machine with the other end going directly to the wall jack. (If that is a digital phone line that you have, the more that you'll have difficulty in receiving faxes, because fax machines are designed to work on analog phone lines only) Also, try turning Off your Error Correction Mode (could be found either on Basic or Advanced fax settings) If you have an answering machine on the same line with the fax, set it to 2 rings lower than the fax machine's number of rings, that way when a call comes in, the answering machine picks it up first, if a fax tone is heard, fax machine picks up. It is not recommended if you have a voicemail on the same line with the fax, if you do, it's either request to turn it off from the phone company or request for a distinctive ring, then set the distinctive ring by accessing your Advanced fax settings.
If you have all those notes above set, and you're still not being able to receive your faxes, let's check on your line. Try to plug the fax machine to a different wall jack and have someone send you a fax, if you receive the fax, then the wall jack where your fax was previously plugged in to must be faulty. Call your phone service provider for the issue.
If you're still having the same issue with the fax, with it plugged in on a diff wall jack, call the customer care hotline for your product.

Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting

1. Press the <FAX> button to enter Fax mode.
   
2. Press <Menu>.
   
3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
   
4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.
   
   

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:

• Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  
• If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  
• The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:

• Set the answering machine to answer on the first or second ring.
  
• The entire message should be no longer than 15
  

You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.

Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

You will have to ask yourself the question "What has changed?" If you changed nothing, then something else has that is beyond your control. Now, you have to decide whether you are using a single telephone line for faxes and telephone, or whether you have "distinctive ring" also called "smart ring" by some companies. It is not a smart thing to use both. You can print a list of settings to see what the machine is set to do. Now if you want to use distinctive ring, set the ring pattern to the one you have chosen with the tel company. If you have chosen a double ring, and you have set your panasonic telephone to receive on 4 rings, then it will count all the rings and pick up after only 2 sequences. To see if this is the problem just remove the telephone base station from the system and then try to receive a fax.

you can not use the phone simultaneously while sending or receiving a fax. You do not need a separate line. especially if you do not do a lot of faxing. You just can not do both at the same time. You can set your machine to automatically receive faxes when you are not present. The machine will detect the sending tones of the senders fax and automatically receive your fax. You may want to order a users manual from brother to help you set up your fax for your specific needs. Their number is 1-800-284-4357. Another option is you can order the distinctive ring option from your phone company. This will allow you to give out a seperate phone number for your fax while only having one line. The machine can be programed to distinguish the distinctive ring and automatically pick up with out you wondering if it is a fax or phone call. But again you can not talk and fax at the same time. Good luck and let me know if I can be of further help! John

Can you pick up the receiver on the phone and hear the fax tone when receiving? If so, can you then press the start button and begen receiving? If that works, then the fax auto settings are not set properly. Do you have the owners manual? Read the receiving fax section.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de