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1) can not scan to computer says no scan options refer to device documentation to trobleshoot...can't find 2)can not fax HP photosmart C7280 all in one on wireless network with imac computer Help I am frustrated...waited 45 minutes on the phone for a rep finally gave up!!!

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Assuming you're using Windows XP, you either need to install the full software suite (to access copy, scan, fax and print features), or if you don't have the CD, download the package here:

Let me know if this helps, and please remember to rate my answer :)

Posted on Sep 29, 2008


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Posted on Jan 02, 2017


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Can not scan to mac computer from hp c7280. What should I do? I need to know how to scan hp c7280 to my imac computer. I receive the message "refer to device documentation to troubleshoot." ...

There are multiple ways to use the scanner on your Mac. If your Mac recognizes the scanner as a device, then you can use the scan from the Mac using Preview or Image Capture apps (in your Applications folder). You can also use Picasa by going to the import function and finding the scanner and try it from there. If you are having issues getting the HP scanner to recognize the Apple device. Here is the official website for the download from HP. Apple drivers sometimes do the job of getting the scanner to be recognized, but the official drivers might do better.

Mar 02, 2011 | HP Photosmart C7280 Printer

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How do I scan to my computer every time I try it says refer to device documentation to troubleshoot

There is 2 ways to scan.One is from the OS and the 2nd one from the printer manager.Win OS had some conflicts when the task is need.

Oct 25, 2010 | HP Photosmart C7280 Printer

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The "window" on my C7280 photosmart HP printer has died. Is this an easy fix? I'm talking about the lit up window on the left that guides me through scanning, faxing etc - for entering the fax number, how...

Are you referring to the Options that Printer would provide from its Screen ? Like Scan to Email, Scan to Document ?

If so, it is likely that the drivers are corrupted or there is no 2 way communication between the printer and PC

Open Solution Center on PC
click on Setting
Click on Scan to Buttons
Click on Destination list
Check if the Right panel is empty or full.
IF Empty, Select the options you want from Left panel and set it on Right panel

IF the Panel is Not Empty, You would need to uninstall and reinstall the software as some updates have failed or some updates were not correctly installed

To uninstall the Software, you can run the software disk and click uninstall ( later restart the PC )

To download the latest Software drivers for your printer, click on this link and choose the operating system and download the full feature software and start the installation

Jul 06, 2010 | HP Photosmart C7280 Laser Printer

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When trying to scan a photo from the c7280 to the computer the printer displays the following error message No Scan Options : refer to documentation and troubleshoot. This is not covered in my printer...

That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.

Apr 20, 2010 | HP Photosmart C7280 Laser Printer

1 Answer

I have a HP Photosmart C7280 All-in-One. A Ink System Failure comand is displayed. It goes on to say that. " Ink system has failed. Unable to copy, receive faxes, or print.Refer to printer documentation....


We have 2 reset procedures posted on our web page at: Look in the printer section and the HP section. They should get you back going again. Use the C6100 series reset, it should work for your C7280 too.

I hope this helps, if so please rate our solution.

Corporate Computer

Dec 14, 2009 | HP Photosmart C6180 All-In-One InkJet...

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