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My Iron keeps turning off while I'm ironing

This iron has an auto shut off. Lately when I turn it on and it reaches the right temperature it will automatically shut off WHILE I'M IRONING! I have to turn it off then turn it back on to get it to heat up again but it will shut off again in less than 1 minute. Have you heard of this problem before? and what do I do?

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First I called Black and Decker. No help there, just a very condescending man on the other end of the phone who finally put me on hold for more than 10 minutes. I hung up, and went to the store where I purchased the iron and without a receipt they listened to the explanation and exchanged it for the exact same new iron. Now THAT'S customer service.

Posted on Sep 30, 2008

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