I just bought a general electric 21878-A landline + skype 2 in 1 phone. My computer cannot read the CD and I cannot access the one from the site. Please advise me on what to do. Can it be installed or do I return the phone?
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This sounds like a problem with your actual Skype account and not your physical phone. You can use Skype normally, but "Skype Out" (calling land lines) costs money, and the system doesn't seem to think you have any credit on your account.
1) Check your configuration on the phone and double check the Skype account username is the one you have credit on.
2) Login to Skype on a computer with the same account. Call someone's land line and confirm a call can connect.
If you can't connect to a land line there (but your Skype account shows you have credit), contact Skype support - there's something wrong on their end that they will have to fix.
If you can connect just fine, try clearing and resetting the user account settings on the phone. If it still doesn't work, try connecting it to a different network (go to Starbucks and use their wifi or something).
Seems like alot of discussion around on getting phones to ring.
I think the interesting scenario here is when people want to be able to connect the MJ to house wiring to have phones connected remotely work normally (call/ring).
First, it is important to have phones which have REN's be as small as possible. I started with MJ connected to my home wiring (ie connect MJ to a wall phone socket hoping to have a phone elsewhere in the house work normally). I was using a TRU8885 with 2handsets (is AC powered) - the REN on this phone is a paltry .08 . I could call normally, but not get a ring.
I had an old computer with USB ver 1.0, so I first got a cheap USB 2.0 card which I installed which did not fix the problem - it is reasonable to assume these cards have sufficient power.
I tested the phone directly attached to the MJ (4ft phone cable) and it worked. I tested likewise with a 20ft cable and it worked. I reconnected to my house network and it did not work with the phone attached to phone jack at my desk.
I traced the lines in my basement (I was already disconnected from outside landline connection) contemplating eliminating unnecessary wiring and lo and behold I discovered in a corner of my basement that an old bell-ringer phone was connected to my house network! When I disconnected this phone (and the obvious voltage load associated with it), my phone rang perfectly.
Here's my conclusion: 1. use a phone with lowest possible REN (less than 1 certainly, closer to .1 desireable). 2. don't worry about powered hubs if already connected to computer's USB since it is likely sufficiently powered. 3. don't get into power boosting phone systems (see #1) 4. eliminate high-REN other devices from phone network 5. run a test of of phone direct connected to MJ - if this doesn't work, likely your phone is not AC powered or is too high a REN.
Found out by searching on the Net and reading other peoples problems with this phone, that you can only make a "Skype" call from the handset using numbers that are in the "skype" address book on the computer. The address book in the phone can only be used for making "landline" calls. There is no mention of this in the user manual/instructions book.
In view of the fact that you didn't help me solve this problem I don't think you should debit my Paypal account.