Question about Epson Stylus Photo 820 InkJet Printer

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Epson stylus photo 820 printer hard rail problem?

When I try to print, the cartridge moves to the right and makes a loud, rattling noise. The red light stays on. The company technical support told me that it was a 'hard rail' problem and could not be fixed. Right before this happened, it did shoot out 2-3 papers, without print.

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I have had this happen quite often on different Epson printers and found it is not worth the time or bother to fix this due to the cost.

Posted on Sep 29, 2008

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seems a case of carriage jam n needs servicing..
howevr, do it if ur printer is out of warranty and u r a professional..
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You have confused the software in either changing a cartridge when not required or having a chip failure whilst changing multiple cartridges.
Full info on how to get out of this is on my site.

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

The INK Store (UK & Europe)

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1 Answer

Printing Problems with Photos


you can try this one just to isolate if it is an issue with the software or with the hardware itself

it is just for windows users only

1) Make sure the printer is turned on but not printing.
NOTE: You cannot clean the print head if the any of the cartridges are expended. Replace the appropriate ink cartridge before proceeding.
2) Load letter size paper.
3) Click on START.
For Windows 95/98/ME: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PROPERTIES from the drop-down menu. Proceed to Step 4.
For Windows 2000: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.
For Windows XP: Click CONTROL PANEL, PRINTERS AND FAXES. RIGHT-CLICK your EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. If this icon is not showing, select VIEW INSTALLED PRINTERS. Then RIGHT-CLICK the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.
For Windows Vista: Click CONTROL PANEL,HARDWARE AND SOUND then PRINTERS. Note: these steps may vary depending on how Vista is setup. RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.
4) Click on the UTILITY or MAINTENANCE tab, then click on HEAD CLEANING.
5) Follow the instructions on the screen to clean the printhead. Cleaning takes about 30 seconds, during which time the printer makes some noise and the power light flashes. Never turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.
6) When the power light stops flashing click PRINT NOZZLE CHECK PATTERN and then click NEXT.
7) If the nozzle check pattern has no gaps in its lines, click FINISH. If the pattern has any gaps, click CLEAN to clean the printhead again.
8) If the situation continues after three cleaning cycles and nozzle checks, replace one of the affected ink cartridge(s).
9) Once the cartridge(s) has been replaced, please follow steps one through seven up to three times.
If the nozzle check still has gaps after you have run at least 3 consecutive cleaning cycles and replaced the affected ink cartridge(s) with genuine Epson inks, your printer will require service.

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Dark red prints with lines throught the picture


1. Make sure the printer is turned on but not printing.

NOTE: You cannot clean the print head if the any of the cartridges are expended. Replace the appropriate ink cartridge before proceeding.

2. Load letter size paper.

3. Click on START.

For Windows 95/98/ME: Click SETTINGS, PRINTERS, then right click on the EPSON STYLUS PRINTER ICON. Select PROPERTIES from the drop-down menu. Proceed to Step 4.

For Windows 2000: Click SETTINGS, PRINTERS, then right click on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

For Windows XP: Click CONTROL PANEL, PRINTERS AND FAXES. Right click your EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. If this icon is not showing, select VIEW INSTALLED PRINTERS. Then right click the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

For Windows Vista: Click CONTROL PANEL, HARDWARE AND SOUND then PRINTERS. Note: these steps may vary depending on how Vista is setup. Right click on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

4. Click on the UTILITY or MAINTENANCE tab, then click on HEAD CLEANING.

5. Follow the instructions on the screen to clean the print head. Cleaning takes about 30 seconds, during which time the printer makes some noise and the power light flashes. Never turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.

6. When the power light stops flashing click PRINT NOZZLE CHECK PATTERN and then click NEXT.

7. If the nozzle check pattern has no gaps in its lines, click FINISH. If the pattern has any gaps, click CLEAN to clean the printhead again.

8. If the situation continues after three cleaning cycles and nozzle checks, replace one of the affected ink cartridge(s).

9. Once the cartridge(s) has been replaced, please follow steps one through seven up to three times.

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