Depends on where you live they have Breville repair centers. I have problems with my juicer (not running) for Northern Virginia the closest place is NY. Check www.breville.com for a list of repair centers after warranty (not many) In California plenty of centers. Hope this helps.
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The safety switch is on the bottom base where the pulp collection bin goes. If you look on the pulp collection bin there is a small tab that when assembled right deactivates the safety switch. The main arm that holds the top container where you put the produce in is also a safety mechanism that when not in place the machine will not turn on.
Take bottom off juicer. The 4th screw is an "odd" one...I drilled the center out and used a flat head.
When you look up inside the juicer, you will see a silver lever arm. It touches the arm lock mechanism (so the juicer will only run when the arm is engaged).
The lever arm should be behind the black lever arm part on the side. When I opened mine up, the silver level arm was on top of the black post thingy. I took a screwdriver and pushed it off the black post thingy, so it the very bottom of the silver lever is behind it. (I can no longer see the entire silver lever easily when it is in the correct position.)
Totally fixed it.
I think it bounced out of the correct spot when I juiced some hard veggies or when I moved it, it hit the counter pretty hard.
Anyway, good luck....I am not a mechanic so sorry if the language is non-technical.
If there is not a flaw in the product itself it could be a problem with assembly or that the locking bar is not locked in place properly. The juicer will not operate if the locking bar does not click in to place in to the grooves on both sides of the lid.
Jack LaLanne has several HowTo videos posted that would be worth reviewing:
If you are unable to lock the locking bar in place it suggests that some other component has not been installed in the correct position. Review the assembly instructions to make sure all pieces are properly positioned.
Believe it can be done. You might have to file or shave the new arm a little then seat it as best as possible and tap it in place with a screw driver and hammer. If you do manage to attach the new arm and the fit is a little too snug when you latch down the cover, file the upper tip of the arm for a little more tolerance. Also, believe it or not, a worn blade will produce less vibration. There is a set screw bottom center. With the juicer fully assembled, unlock it, turn it clockwise until feed chute contacts the shredder blade and back it off a half turn. You now have the proper gap between the chute and blade.
I had the juicer for exactly two weeks and the same piece broke. The little plastic part in which the blade screws onto. Called the company and they were actually no help at all. Please don't waste your money!
Hey if you have not gotten this resolved already, here are some things to consider.
I have the same unit. It will not operate is any little thing is left undone. So, I would recheck all of the assembly to make sure all the attachments are properly and securely attached. The last part to check which seems rather minute, but will prevent the unit from working, is to check that the pulp catcher is securely snapped in. There is a small lip at the bottom that must clik in just right for the unit to kick on the switch is pressed. Once the metal arm is in place, give it a whirl.... and let see what happens.
Hope this helps..
Let me know.
There is a little knob on pulp collector that pushes in a switch, probably to assure the unit is assembled before operation. Mine broke off. I opened bottom of unit and used electrical tape to permanently engage the switch. The Juicer now works. I consider it poor construction that such an important part of the operation of the unit is able to break off and poor customer relations that there is no help for this on their web site. I have used it only a handful of times and the unit has mostly been in storage and has not been abused.
Getting the old one out is the hardest part if the arm was broken off like mine. First locate the rectangular part where the arm attaches to the case. If the old arm, or most of it, is still attached, grasp it and pull firmly away from the case until you hear a click. Then, still pulling it away from the case, push it up toward the top of the case until it slides out. If the arm is broken off you have to pry it from the top until you hear the click. I used a small paring knife. Once you get it this far, wedge something like a toothpick behind it to keep it pulled away from the case. Then you need to push this push this part up. It is pretty tight so you might want to use some type of tool, like the blade of a flat screwdriver. Once you get the old one out, putting the new on in is just the reverse of taking the old one out.