Question about RIM BlackBerry Pearl 8100

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Blackberry trackball wont work

I am having problems with the trackball either not operating or at times sticking. causing multiple problems.

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  • IndianGuy Oct 04, 2008

    my track ball is not working to the right side....but its well working on left side, upside & down. could anyone of u give me the solution how to remove the trackball, clean & fix it.

  • rayito_desol Jan 28, 2009

    My trackball does fine when moving up, down, left, and right.. but I cannot use it to click applications open or anything like that....

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Buy an iPhone, they don't have hokey trackballs.

Posted on May 12, 2009

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My girlfriend actually fixed the issue for me. she removed the trackball and the keyplate, cleaned everything with rubbing alcohol and canister air. then she went through the backup process with blackberry desktop. next she wiped the entire memory to bring it back to factory setup. after that she recleaned everything and it has been working fine so far.

Posted on Sep 30, 2008

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Posted on Jan 02, 2017

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My blackberry won't let me type A, sometimes when i slide the trackball up it shows symbols. The trackball won't go up or down in texts and blackberry messenger. It just stopped working randomly and I used...


I a suggesting cleaning your trackball, the steps and information along with pictures will be provided below. I followed these same steps and mine works fine. Trackballs can easily accumilate dirt and dust over any period of time.

First, you'll have to use the screwdriver to remove the ring from the outside of the trackball. I'd recommend doing this from the top, since it's the only part of the wheel that doesn't have a prong (you'll see what I mean when you pull it out). Once that is loose, you'll be able to take the trackball unit out as well. The set should look like this:
trackball1.jpg
Now we want to concern ourselves with the trackball unit. First, wet your finger and run it across the trackball to pick up any residue which might be sticking to it. Next, you'll notice there are four black wheels on each corner of the unit. Remove them one by one, removing any dust or buildup with your fingertips. I'd recommend not using water here. Just something about water and BlackBerry that makes me uneasy.
trackball2.jpg
Finally, we'll look back to the unit, where you'll see a copper sensor where the trackball used to be. Wipe this gently with the rag. This is a very fragile and very sensitive part. If you treat it roughly, it will break and you'll have a worse problem than a dirty and clogged trackball.
trackball3.jpg
Finally, drop the trackball unit back into the crevice, and pop the ring back on, prongs facing left, right, and down. Voila! Should be good as new. And now you don't have to send your BlackBerry to IT, or out for repair. Now if this does not work, you can order a replacement trackball from ebay for less than 3 dollars and just use the examples above to install it.

Mar 06, 2011 | RIM BlackBerry Pearl 8100

1 Answer

My phone has been switched off for time, and it turned on but for some reason the joy stick isnt working


Hi, if your track ball is not working, it might be because of a buildup of dirt, which obscures the sensor wheels. Cleaning the trackball will fix the problem, and can be done without any special tools or knowledge. After cleaning the trackball, your BlackBerry 8310 should be returned to a good working condition.

  • Lift off the plastic ring around the trackball using the screwdriver. Place the screwdriver under the outer edge of the ring and carefully lift it out. You do not need to use a lot of pressure, as the ring should click out easily.
  • Lift the trackball out of the Blackberry. Raise the white tabs with the screwdriver to lift the ball component out of the trackball. Be sure to keep all pieces safe during this process, as losing one may render the trackball unusable.
  • First, wipe the trackball with a dry cloth to remove the larger particles of dirt. Then, dip the cloth in the cleaning fluid and rub the ball with it. This should lift off any ground-in dirt that has accumulated.
  • Leave to dry for a minute or two, then reverse the removal process. Ensure that the ball lines up with the sensors on the component, marked by the white guides. Click the trackball and the ring back into place. Your trackball should now function properly.
  • Repeat the process once a month, or every time the trackball's performance begins to falter. Trackballs easily pick up dirt and sweat from fingers, which cause them to become clogged. Regular maintenance will help prevent any major damage

Jan 23, 2011 | RIM BlackBerry Curve 8310 Smartphone

2 Answers

BlackBerry Pearl 8100: blackberry pearl roller ball sticks...


it is because of the dust accumulate din between the trackball and the wheels...so remove the trackball and clean it....u can be abe to do it by your own... for assistance watch this video,to solve this problem http://www.youtube.com/results?search_query=blackberry+pearl+8100+trackball+repair&aq=f

May 05, 2010 | RIM BlackBerry Pearl 8100

6 Answers

The ball wont roll on my blackberry. Help!


The trackball is easily removed for cleaning by just pulling the trim ring around the trackball off with your fingernail. Remove the trackball and clean with alcohol. Reverse the process to clean.

Feb 06, 2010 | Blackberry Curve 8350i

1 Answer

Track ball requires multiple press to get it to do anything


Hi, to change the trackball or trackpad sensitivity of the BlackBerry smartphone, complete the following steps:
1) On the Home screen, go to Options > Screen/Keyboard.
2) In the Trackball or Trackpad section, click Horizontal Sensitivity or Vertical Sensitivity to change the sensitivity level.
3) Press the Menu key and select Save. The new sensitivity levels are saved.
A higher sensitivity number indicates a higher sensitivity level for the trackball or trackpad.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer.
In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
Try to re-install the BlackBerry Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.I hope this information will be helpful to you

Nov 19, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Ball on blackberry wont navigate up or down


Hi. BlackBerry smartphone trackball fails to roll in a particular direction because, debris is lodged in the trackball.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in a desktop computer.
Using for certain period debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
I hope this information will be helpfull.

Nov 11, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

2 Answers

Multiple Blackberry problems on the same phone! Please help!


I think the easiest way to resolve as many of these issues is by resetting your blackberry.

Hold down ALT+RIGHT SHIFT(CAP)+DELETE keys - I'm not 100% sure this works on your model but it is soft reset.

Go into Options, then select Security Options, then select General Settings, then activate the BlackBerry menu and select the option to wipe the device - Will reset all your personalised settings to default

Jun 01, 2009 | RIM BlackBerry Pearl 8100

2 Answers

The ball won't scroll down


Have you removed the ball at any time? If it is put back in wrong, it could cause this. If not, the ball assembly itself might be bad. You can find them fairly cheap on eBay.

May 30, 2009 | RIM BlackBerry 8800

2 Answers

Blackberry 8830 wont track down - trackball stuck


This is usually caused by the trackball getting dirty.

Use a q-tip dipped in IPA and clean it. Roll the trackball around and swab the q-tip around to clean.

If cleaning fails then you will need to replace the Blackberry trackball.

Check the following link on instructions on how to do that.

Blackberry 8800 Trackball Replacement Guide

Apr 16, 2009 | RIM BlackBerry ® 8830 Cellular Phone

1 Answer

My blackberry world rollerball moves but none of my buttons click


i would send it back to the manufacturer. apparently the trackball has a problem and it needs to get fixed. or u can go to a blackberry specialist and tweak the trackball so itll work better

Feb 08, 2009 | AT&T BlackBerry Curve 8310 Cell Phone -...

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