My player isn't recognized by the Device Manager or Windows Media Player
My device says "please connect player to PC" anytime it isn't connected to the computer, doesn't work on its own. I downloaded the latest updates from the website, the device manager just tells me that my player isn't connected and Windows Media Player prompts me to connect a device to start syncing, even though the thing is connected and appears as a removable USB device both in the "My computer" panel thing and obviously in the windows device manager...obviously i can't repair the thing if the device manager isn't recognizing it, but it can't be totally dead if windows lists it as a removable storage unit much like it lists my ipod when i plug it in, or a pendrive. Is there any way I can update the firmware, or repair the thing if I can't use the device manager? Philips customer support has provided...well no support whatsoever to me, they keep telling me to use the device manager. Does anyone know how I can solve this? Thanks!
Re: my player isn't recognized by the Device Manager or...
I have a 4GB phillips mp3 that has a mind of its own. I don't know why but its not connecting to windows media player or even opening the device manager when i hook it to the computer. To make matters worse it won't even turn on much less play music unless i hook it up to the computer. I can't just hold the power button down. This is the second time its done this. Any suggestions or should I just buy another one.
Re: my player isn't recognized by the Device Manager or...
Solution from Willisvt worked for me - but - only after I did a full (not quick) format (FAT32) of the USB drive (HDD6330). Also I needed to hold down the -ve volume button IMMEDIATELY after releasing the +ve volume button (after the device has reset.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Ok, if you need to format the player, please connect it to the PC.
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".
If that doesn't work, I'd suggest that you repair it using Philips device manager. Contents may be removed by using this function. So make sure to back up your contents.
Repair using Device manager: Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
Sansa gives the next answer for the e200-series:
The device appears properly in Device Manager and My Computer, but is not recognized in Windows Media Player and cannot be synced.
STEP1 - Download the appropriate hotfix from Microsoft
If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.
The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Update" tab -Tha Mp3 Doctor
Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.
To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the device..you will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device. 3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device. 4. If it is seen in Windows Media Player then disconnect the Device and close all programs. Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:
1. Open Windows Media Player. 2. Maximize the program and choose the Tools > Options menu. 3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History". 4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens. 5. Close Windows Media Player.
Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW