Question about Philips GoGear HDD6330 MP3 Player

3 Answers

My player isn't recognized by the Device Manager or Windows Media Player

My device says "please connect player to PC" anytime it isn't connected to the computer, doesn't work on its own. I downloaded the latest updates from the website, the device manager just tells me that my player isn't connected and Windows Media Player prompts me to connect a device to start syncing, even though the thing is connected and appears as a removable USB device both in the "My computer" panel thing and obviously in the windows device manager...obviously i can't repair the thing if the device manager isn't recognizing it, but it can't be totally dead if windows lists it as a removable storage unit much like it lists my ipod when i plug it in, or a pendrive. Is there any way I can update the firmware, or repair the thing if I can't use the device manager? Philips customer support has provided...well no support whatsoever to me, they keep telling me to use the device manager. Does anyone know how I can solve this? Thanks!

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  • 7 more comments 
  • Oephelia Oct 02, 2008

    Me too but it doesn't regonise anything at all.



    The device manager says that i haven't the correct version of media player - have tried rolling back 11 to 10 it wont connect at all so i can't even repair it

  • Anonymous Oct 12, 2008

    it wont cannect

  • tutuars Oct 16, 2008

    my player when turned on says.."Connect it to PC and use device manager 2 repair"..what should i do.....HELP!!!i need directions......

  • solob17 Nov 19, 2008

    I'm having the exact same problem both with the player and Philips support center. Anyone with a solution please let me know.

  • Anonymous Nov 20, 2008

    same prob...device not recognized by the computer...help!!!

  • gna_kader Nov 26, 2008

    hi there, my pc do not recognize my mp3, it tells me to contact my mp3 to a pc and use device manager to repair. Unfortunately, I have not this program. what can I do?

  • krasy Nov 30, 2008

    Hello, everyone, I have simillar problem, my unit is HDD 6320/00. I tried to use it with Windows media player 11, and the firmware crashed, I tried to find a way to fix it, but no result up till now .On the Quick guide book is printed a tel. number for support , but I don't have the receipt of the purchase. I hope someone knows more

  • Anonymous Dec 29, 2008

    I had the same problem so I went and bought a $24 cheap MP3 player and I had no trouble downloading music from windows media player or my itunes. I regret buying the ipod, they are just trying to make it difficult for you to stray from using itunes. From now on, I will make sure my MP3/4 player can be used with any system!

  • Anonymous Jan 23, 2009

    I have the same problem with my GoGear 30gb HDD6330/17. It hurts to know Phillips would put a product on the market with such flaws. Do I need to say, I will never buy a Phillips product again? The unit cost far to much for this weak support by the creating company. When I see brand "Phillips" , a big WARNING! light will flash in my head.

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3 Answers

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

Posted on Jan 23, 2009

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I have a 4GB phillips mp3 that has a mind of its own. I don't know why but its not connecting to windows media player or even opening the device manager when i hook it to the computer. To make matters worse it won't even turn on much less play music unless i hook it up to the computer. I can't just hold the power button down. This is the second time its done this. Any suggestions or should I just buy another one.

Posted on Apr 01, 2011

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Solution from Willisvt worked for me - but - only after I did a full (not quick) format (FAT32) of the USB drive (HDD6330). Also I needed to hold down the -ve volume button IMMEDIATELY after releasing the +ve volume button (after the device has reset.

Posted on May 10, 2009

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Posted on Jan 02, 2017

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1 Answer

The formate


Ok, if you need to format the player, please connect it to the PC.

On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

If that doesn't work, I'd suggest that you repair it using Philips device manager. Contents may be removed by using this function. So make sure to back up your contents.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this helps.

Feb 12, 2011 | Philips GOGEAR SA6045 MP3 Player

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USB Port Not Recognized


Here Two Reason for USB Port Not Recognized:

1. Check you USB cable properly connected to the you computer, If cable break or not connected properly, It will show your cable not recognized.

2. If again these problem shows. go to,
My Computer - right click - Properties - Hardware - Device Manager - and Unistall you USB drivers - then again scan new hardware.

Jan 29, 2010 | Emerson BAR900 MP3 Player

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Windows media player does not recognize the e270 when I connect it to the computer. It continues to ask me to connect a device to sync.


Sansa gives the next answer for the e200-series: The device appears properly in Device Manager and My Computer, but is not recognized in Windows Media Player and cannot be synced. STEP1 - Download the appropriate hotfix from Microsoft
  1. Download the hotfix from http://support.microsoft.com/kb/939211
  2. Run the hotfix.
  3. Connect the device to the PC.
For other Frequently Asked Questions (FAQS) go to
Sansa support:
http://www.sansa.com/support/sansa_e200/faqs

Aug 21, 2009 | SanDisk Sansa e270 MP3 Player

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Siren MP3 player not recognized by Windows Explorer‏‏


Installing the latest Windows Media Player solved the problem.

Oct 02, 2008 | Siren Edge MP3 Player

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I cannot get the device manager to recognize the player


Make sure that the hold.lock is not engaged.

If not, then get the latest version of the installation software from Philips website.

Sep 09, 2008 | Philips GoGear HDD075/17 MP3 Player

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

I cannot get the device manager to recognize the player


ok remove everything what has to do with your mp4. then re-install everything. if you have windows medialplayer 11 then its ok or you must upgrade it. then i think its ok

Apr 12, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Re: Computer recognizing USB connection to dell dj


Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.

To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the device..you will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device.
3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device.
4. If it is seen in Windows Media Player then disconnect the Device and close all programs.
Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:

1. Open Windows Media Player.
2. Maximize the program and choose the Tools > Options menu.
3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History".
4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens.
5. Close Windows Media Player.

I hope that help...
Thank you
Computerrep

**Please rate accordingly...**

Jan 14, 2008 | Dell DJ MP3 Player

1 Answer

Usb problem


With the device connected, check the Device Manager for errors (red or yellow) on Mass Storage Device and update the drivers on them.

FYI - you need to have Windows XP / SP2 and Windows Media Player 10 or higher for the device to connect to the PC.



You can add to this question for additional support.

Best of Luck.

Oct 10, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

"Please connect player to PC"


Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW

Sep 11, 2007 | Philips HDD1630 MP3 Player

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