Question about Xerox WorkCentre M15i Laser Printer

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All copies are blank

When we make copies they are all blank while there is toner in the machine

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  • joannel Nov 25, 2008

    Hi, when I went to make a copy, the paper came out blank, look at the display and say, "scanner locked" also show a red light on the printer picture displayed. How can I fix that or reset it so I can copy again?

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Turn off the machine. look where the paper comes out, the ceiling part there is a green slide switch. turn it to 'lock' position then slide it back to the 'unlock' position. (Mine was difficult to move but it works!) Then turn the machine back on. A repair man walked me through these steps. It worked for me and no charge!

Posted on Dec 14, 2010

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What happens when you print a report? Do you get print then? If you can print reports and then you get blank copies the problem is your scanner. If you can't print or copy, then the problem is in either the drum, I would say 30 percent, or laser probably 70 percent.
But we have to find out if it will print a report. Do you use the machine as a fax ? Do they print ok?

Posted on Sep 30, 2008

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I see you concern, I believe you will need to check your toner if it is placed properly inside the machine seems that it is not locked/latched in its place to be able to print properly reason why you get a blank paper and black dust when printing.

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