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Hi there! I bought a 320g Toshiba external hard drive in April 2006 and it worked a treat, however I tried to switch it on over the weekend and you can hear the bits spinning inside and the blue light comes on on the box, but my laptop doesn`t recognise it under "my computer". I have tried a few other USB`s as well but no luck. Is there any way I can get this fixed? I had a look on the box, but I can`t see any reset button, etc. I really don`t want to loose all the data currently saved on this unit!!!! Regards, Nico

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  • jvrn78 Sep 29, 2008

    Nathan,



    Thanks for your prompt reply. I have two laptops, and tried it on both, but none of them is picking up the external hard drive. I have never dropped the unit and it was never put in direct sunlight, the only thing that could have been the problem was, for some strange reason we experienced some voltage drops in the house the last few weeks where the light went from dim to normal a couple of times. That`s the only problem / reason I could think of. Do you reckon there`s still a chance of retrieving the data successfully, or should I have a word with the data clinic?



    Regards



    Nico

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Hi,

First i want you to make sure that the external hard drive is working. Try it on another computer and see.
If it works in other system, then Right click ' My Computer ' in your system and select
' properties' and then ' Device manager' and scan for the hardware......
Hope this will work only when your external hard drive works on other system but fails on your system.

If other system also not able to detect the external hard drive , then it has failed.

Failure of these units is often (but not always) heat related.
They are also more likely to suffer impact damage as it's far easier for these drives to fall out of bags or off of tables etc.

Recovery possibilities: Entirely dependent on the nature of the problem. Heat associated problems are often easier to tackle than impact damage problems.

You can fix this problem and recover your data,
by calling DATA CLINIC 0870 140 2525
http://www.dataclinic.co.uk/

They will provide you with further assitance.


Hope my info fix your problem,
Thanx for using fixya,
Cheers.

Posted on Sep 29, 2008

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Posted on Jan 02, 2017

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