Printer will copy and scan but will not print anything from internet
When I went to copy a document off outlook express, the printer would only print the first couple of lines then stop printing even though the cartridges kept moving back and forth but not printing or advancing the paper.
The printer will still print copies and scans ok.
I have uninstalled and reinstalled the printer and followed all of the troubleshooting guides. All of my connection to the computer and power source are in place and secured.
When I open the printer folder, it shows the printer is off line.
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When you scan a doc to email, it will open either outlook express/Windows live mail or outlook and use that to send your email. If you have not configured either of these programs on your pc then it cannot send anything. the way around this is to scan the docs into your say My Documents/Documents folder and then attach them to your email as attchments.
If you are trying to print emails directly, you must change font size in Internet Explorer options for font size which controls email print size in Outlook Express. You may copy to a Word doc to control fonts there.
I assume you mean that you can print from Outlook or other e-mail program (Outlook Express, LiveMail, Thunderbird). Are you reading your e-mail on the same computer that can't print Word documents?
If yes, one thing to try is to change the font on the Word document. For some reason, certain fonts just do not work. (Most often it is an issue with a document (or template) created on a different computer (or before upgrading the OS) and the font info gets scrambled in the transfer.) Just select all (control-A or Edit, Select All) and choose a new font. If the document has multiple fonts, do not use select all but highlight the sections separately and change the font.
If it is a different computer, check that the network is active and that all the correct drivers are installed. (One thing to check is a Universal Print Driver (UPD) software needs both the 32 and 64 bit drivers if the network has a mix of OS's. This comes up when the printer is attached to one computer and it serves as the print server.)
The printer is trying to send E-mail.
It could be a "monthly-report" to the company that you've created a service-contract for the printer.
Or, it could be trying to send an E-mail to you after every "scan" that you do.
But, the printer needs to be configured, to nominate the SMTP-server to which it must connect, in order to "send" the E-mail. Work through the printer's configuration-screens, and enter the name of the SMTP-server -- it's the same name that you use within Microsoft Outlook (or Outlook Express).
That is at times controlled be the size selected in Windows Internet Explorer font options, which also effects Outlook Express email printing. You may copy and paste to a word document and change font sizes there also.
Install the Control Center CC3, if it is not already installed. Connect the MFC-5460CN to the computer. Open the CC3 software. Click the Scan button. You will have the choice to Scan to Picture, Scan to OCR, Scan to E-mail, or Scan to file.
You click to E-mail. The MFC scans the document and opens the default E-mail program (Outlook, Outlook Express), attaches the scanned picture and all that is left for you to do is to supply the E-mail address where the document is to be sent.
If you have problems doing that, scan to file then open the E-mail client to create a new message and attach the file you scanned.