Question about Brother MFC 420CN All-In-One InkJet Printer
To clear paper jam issue :
When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine
You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on Oct 14, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
cause of paper jams is debris/foreign objects that accidentally fell into the
paper feed area. Please follow steps below to fix the problem:
Remove the sheets of paper from the feeder.
Grab a flashlight and look inside the feeder for any debris or foreign objects.
If you're willing and physically able, you may also turn the printer over. Any
debris should just freely roll out from the feeder.
If feeder is clear, place the printer back on the table, open the printer cover
and remove the cartridges.
Check the cartridge area for any obstructions/debris in the cartridge carrier's
path or the paper path.
If cartridge area is clear, close the cover.
Re-brick your printer. Pull out the power supply, black box where the
power cord is plugged in at the back of the printer, and put it back after 30
8. When the printer turns on, reinsert the cartridges and load some paper. Try to print a document again to verify that the problem is fixed.
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