Question about Gateway 7320GZ Notebook

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DVD drive doesn't read cds or dvds

My parents gave us their Gateway 7320 GZ Notebook. The DVD drive will only open with the assistance of a paperclip, and when you put a disc in, it will not read it. It is the factory-installed drive and it shows as working properly in Device Manager. I am wondering if I should just go ahead and buy a new drive and install it, or if there is a fix for this? Anything we could try? I want to reinstall windows so we can start from scratch on it, but of course, can't do this until we figure out what is up with the drive.

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If the ejector mechanism is damaged, which would certainly cause the "won't eject" problem, then it's quite likely that the device itself has some other problem - most likely electrical damage to the built-in circuit board.

Your system can recognize the device because it's plugged into the motherboard, but cannot communicate with it, which is why you can't play DVD's nor eject it with the button or through Windows.

You can find replacements all day long on sites such as eBay for around $40-50

Hope this helps you :)

Posted on Sep 29, 2008

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Posted on Jan 02, 2017

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1 Answer

Error 0a-0224-0000


Dear Vincent,

The 0A-0224-0000 is a "File Copy Failed" error. It means that either the computer was not able to read from the CD/DVD or it finished reading from one CD/DVD and was expecting to read data from the next one (when you have two or more recovery CDs/DVDs). If you have more than one recovery CD/DVD, as soon as you see the CD/DVD reader LED (light) stop flashing, eject the CD and insert the next one in the sequence, doing so till all recovery CDs/DVDs have been read.

If you cannot eject the DVDs by pressing the eject button (some DVD writers only allow you to eject the disc after finishing the whole operation) you will have to straighten up a paper clip and insert it in the small hole close to the eject button to force it open and change the CD or DVD (do a Google search for "how to open a CD or DVD drive with a paperclip, in order to better understand how to do it)".

Hope this helps!

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To be sure it's the CD/DVD drive that's defective and not your operating system software, you could also try to boot from a boot-able DVD disk.

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Open your control panel ->system->hardware->device manager and click on the DVD/CD-ROM drives icon. The listed devices will tell you if you really have a dvd player or not. If you do really have a dvd player, try a different dvd

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Power down, remove battery, remove the drive. Power up and boot fully, then shutdown. Reinstall the drive, then power up and see if it read the DVD. Also clean the lens. If still don't work, replaced the drive.

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You need a software made for DVDs which you can use for the CDs to.
To read DVDs (and CDs) use Power DVD.
To burn DVDs (and CDs) use Nero DVD. You may purchase them almost to any PC shop.

This is just an example. You may find some free software on the Internet but if you are not used with this I suggest to ask a friend to help you or to buy a software as I have already said.

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Couple of possiblilities. Hardware or software.

You can go here to get the latest drivers for your system , just put in the serial.

http://support.gateway.com/support/drivers/dlcenter.asp

Or here

http://support.gateway.com/support/drivers/ddaStep.asp?platform=10022&model=10651&os=&type=&st=browse


If it is listed correctly in the system , it is probably starting to fail. You can try cleaning the laser lens GENTLY with a cotton swab and alcohol.
Also you can try and flash the firmware of the drive. The format of DVDs change slightly over time sometimes making newer ones unreadable. Here is a site with flash utilitys for your drive.

http://tdb.rpc1.org/#GSA4082N

If you still have issues , you may need to replace the drive. Cheapest one I could find was $179

http://www.notebookparts.com/products/description.php?II=11272

Might be cheaper to go with an external one if you can get one cheap.

Good luck!

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The demands on the drive differ greatly for reading CDs & DVDs.
This is a common problem since alignment of the drive is very critical for DVDs and often fails first.

I don't offer much hope, but you might buy a special disk for cleaning optical drives; sometimes they will help.

This article has some tips that might be of use:

http://www.smartcomputing.com/editorial/article.asp?article=articles%2F2003%2Fs1409%2F10s09%2F10s09.asp

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