Question about Casablanca Fan 38DH32T Bel Air® Halo Weathered Copper Ceiling

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Casablanca Fan 38DH11T Halo w/InteliTouch Problem: fan works,lights do not.

I have a 2 year old fan (above) that worked properly for about 18 months, then , about 6 months ago the Inteli-Touch would work the lights and fan only intermittently. During the last 4-5 months, the fan works properly, but the lights do not work at all. When the fan is on, a low "moan" comes from the housing when I push the light button.
I have replaced the W-32 Wall Control Inteli-Touch device but the problem remains.
The "Test and Demonstration Program" just puts the fan on speed 6, period. The "Light Minder Program" does nothing.
Any suggestions short of replacing this pricey turkey?

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  • Anonymous Dec 29, 2008

    Casablanca inteli-touch fan/light. When power switch it pressed, the fan comes on full speed and can not be slowed or turned off . Lights work and dim properly.

    Nel in Texas

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  • 57 Answers

SOURCE: The Intelitouch wall control operation is

Your control is malfunctioning. If the fan will sometimes operate normally, it is not a problem with the board in the fan. The replacement control is $50~ through Casablanca, but you can find them on ebay for half that cost, or less. Depending on your model of fan you may have the W-32 control, or the W-33. Most likely you have the W-32, but, reply with the model # and I'll let you know which control you have.

Thanks

Posted on Apr 01, 2010

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