- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.
If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.
Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.
If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.
If it still doesn't clear, the unit needs service.
"Machine Error 36" and "Unable to Print" are error messages indicating something physically making it impossible for the machine to work. Hopefully, you could find a stuck paper or parts of stuck paper by opening the different covers (front, back, paper trays etc), the problem should then be solved by removing the paper and rebooting your machine.
However, if this does not work or you're unable to find the stuck paper, you will need to have service on this unit, to open up the machine.
Turns out that the paper tray was damaged - the tray was unable to determine the correct paper size, despite fooling with the green paper stop. I had to compare it with a known-good tray to see the problem.
The paper tray should lift to present the paper to the feed assembly. If the paper tray does not lift then that will require attention and a fairly extensive strip down to replace either the complete tray or just the lift assembly.
follow these steps
1.checked for and remove any obstructionsfrom paper feed tray.
2.tilt and shake printer..checked for any rattling noise..checked for any foreign objects inside printer obstructing the paper flow.
3.Take a sheet of paper ..fold it length wise 3-4 times to make it a thick.insert this into paper feed tray...move it left and right a couple of times..unplug power cable and replug it after 10 seconds...try printing ...if it does not work,,,,contact tech support 1-800-332-4120...ur printer is brand new and under warranty cover,,,they would replace it for u.
1.The printer is asking you to manualy load the right size paper.
source tray possibly tray 1
2. The printer has finished printing the first side of a manual-duplexed job and is waiting for the pages to be reloaded so it can print the second side. Reload the pages.
3.you are trying to print to the source (tray) and there is no paper in the selected tray. laod paper trays.
4. The print image is larger than size of paper in the tray. Load the right size paper. Press go Button