Question about Dell 924 All-in-One InkJet Printer

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Dell Photo 966

I am unable to print from the second paper tray. I did not have this problem before.

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How do I run the cleaning settings on the Dell 966 Printer

Posted on Oct 13, 2008

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Since when this problem arised.

Since when the printer not picking up paper from tray or sheet feeder.

Check if the Cover are firmly closed, also look out for any piece of paper jammed the printer.

If it is ok, then check to move the carriage of cartridge/roller and clean it out if you can.

The spring attached to the tray also need to be checked, sometime putting paper, it get stuck.

Let me know if I can assist you further.

Posted on Oct 06, 2008

  • Puneet Jain
    Puneet Jain Oct 18, 2008

    Reply please if the soluton work for you.


    Give your rating to the solution either Helful or Fixya.


    If you dont fix the problem yet by the solution given then I would suggest you more options, let me know for it.


    Since your voting is precious to me in providing the help for others.


    Have a Nice day.


    Regards,


    Ellin


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2 Answers

Unable to print or copy, see troubleshooting 51


The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.

If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.

Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.

If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.

If it still doesn't clear, the unit needs service.

I hope this helps.

Cindy Wells

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1 Answer

Our mfc5460 brother printer is giving the error message "print unable 30" and "print unable 50" alternately. WE had a paper jam, removed everything we could see from top and back, and are now stuck. We...


  • Remove the input paper tray and take off the output tray. Remove all loose paper from the input tray.
  • Step 2Pull out the paper support flap and unfold it to its greatest length.
  • Step 3Flip through the stack of paper before inserting it back into the input tray. Place the paper in the tray and adjust the paper guides so they press against the margins of the paper.
  • Step 4Ensure that the stack of paper is below the maximum paper line on the inside of the input tray. Unplug the power cord from the back of the printer.

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    "Machine Error 36" and "Unable to Print" are error messages indicating something physically making it impossible for the machine to work. Hopefully, you could find a stuck paper or parts of stuck paper by opening the different covers (front, back, paper trays etc), the problem should then be solved by removing the paper and rebooting your machine.
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    hi
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    2.tilt and shake printer..checked for any rattling noise..checked for any foreign objects inside printer obstructing the paper flow.
    3.Take a sheet of paper ..fold it length wise 3-4 times to make it a thick.insert this into paper feed tray...move it left and right a couple of times..unplug power cable and replug it after 10 seconds...try printing ...if it does not work,,,,contact tech support 1-800-332-4120...ur printer is brand new and under warranty cover,,,they would replace it for u.
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    Error message unable to print


    1.The printer is asking you to manualy load the right size paper.
    source tray possibly tray 1
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    3.you are trying to print to the source (tray) and there is no paper in the selected tray. laod paper trays.
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