Arris SURFboard SB4200 Modem Logo
Posted on Sep 28, 2008
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Online light off, all other line are on

My modem will no go online I can't access the configuration page with my browser, all light are on but online line is off, tried resetting thru the pin hole in the back nothing happen all lights except for the online light stay on, try unplugging power supply doesn't change anything lights for power, receive, and send remain on.
Powering the modem with all cable disconnected except for the power will not change any thing.

  • luisjherrera Oct 02, 2008

    Thank you but the modem doesn't repond when I try to access it throught IE, using the IP

  • Anonymous May 11, 2010

    if you are not able open modem configuration page

    try this 

    Reset the modem 
    ip should be 192.168.1.64 
    goto internet options 
    delete cookies / temp interent files 
    goto advanced tab / click restore to defaults 
    close and reopen ie 
    goto 
    http://192.168.0.1 orhttp://dslmodem 
    modem access code is under modem on Yellow sticker if needed
    and then enter your member id and pasword and then click connect you must be able to go online

×

1 Answer

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Scholar:

An expert who has written 20 answers of more than 400 characters.

  • Expert 158 Answers
  • Posted on Oct 01, 2008
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Scholar:

An expert who has written 20 answers of more than 400 characters.

Joined: Sep 25, 2008
Answers
158
Questions
0
Helped
70240
Points
468

I guess the above procedure msut work

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Web browser is not working

make sure your modem/routers settings are correct ie:password user name,firewall settings to allow your internet to connect also test the lead/s whether usb or ethernet you might check your modem first to make sure that you are getting a connection
click start control panel internet options you will see a home page box To Create Page Tabs type each adress on its own line (type in yahoo.com)or your preferred browser

last resort ring your ISP internet sevice provider get them to check your modem for internet access online
hope this helps don
tip

How to Configure Belkin routers for Centurylink, Embarq, Bell sympatico, Bell...

How to Configure Belkin routers without installation CD for Centurylink, Embarq, Bell sympatico, Bell Canada ISPs ?
Configuring Belkin routers without installation CD for Centurylink, Embarq, Bell sympatico, Bell Canada ISPs :
  • Connect the Computer to the Router in one of the 4 ports named wired (usually grey in color) using an Ethernet cable.
  • Do not connect the modem to the router.
  • Open internet explorer / Firefox / chrome or any of your default web browser.
  • In the address bar type the default gateway address of Belkin router i.e., 192.168.2.1
  • Belkin router setup page (RSP) will be displayed.
f7dd033.jpg
Wired Part Configuration:
We need to configure the wired part by following these steps.
Step 1: You need to LOGIN to the router for making any changes. (No login password, just leave it blank and click SUBMIT)
Step 2: Click on LAN settings (found on left side of RSP), change the IP address from 192.168.2.1 to 192.168.40.1 and save changes.
Step 3: Now Connect the DSL Modem to Router in the port named Modem (usually yellow in color) using another Ethernet cable.
***Once you are done that, you need to re-login to RSP by typing the new IP address 192.168.40.1 in the address bar of web browser.

Step 4: Check for the internet status at the top right hand corner of RSP. If it is connected then the wired part is working perfect with the router (wired computers will go online). Need not follow the steps below, directly jump to wireless part configuration.
Step 5: If the Internet Status is not connected then, click on CONNECTION TYPE (found on left side of RSP), it has to be selected as DYNAMIC and click next. It will ask for HOST NAME, leave it blank or you can type anything there and click on APPLY CHANGES.
Step 6: Now check for the internet status at the top right hand corner of belkin RSP. If it says connected then everything for the wired part is configured perfectly. You can go ahead and configure for the wireless part.
If it is not connected then we need to do a network power cycle.

Steps to be followed for performing Network power cycle:
  • Unplug the power cable of both your modem and router.
  • Wait for 30 seconds.
  • Plug back the power cable of the modem and wait until all the lights are lit up in it.
  • Now plug back the power cable to the router and check for the lights in the router.
Modem & Internet lights will be lit and they will be solid (blue/green) in the router; it says that the Internet status is connected. Now you will be able to go online in the wired computers.

If still Modem & Internet lights are not solid in the router; it may be blinking in red/ amber it says that the Internet status is not connected. You will not be able to go online in the wired computers.

In this case you need to connect your computer directly to the modem and check whether you are able to go online. If you are not able to go online, then you need to contact your ISP and fix your issue with internet.

The above method is applicable only for Embarq, century link, Bell Sympatico, Bell Canada ISPs. Because these ISPs will have the IP address same as Belkin routers....

If nothing works then you need to contact your ISP and ask them to bridge the modem...Bridging the modem disables NAT in the modem and allows you to get a public IP in the modem.
click here to configure wireless part...
on May 09, 2010 • Computers & Internet
0helpful
1answer

Hello there, need to know how to config a phone line modem Zhone 6381 I guess its called the Zhone 6381-Ax Router. I happen to prees the reset button and losst the programed IP. how can I go about...

To configure your router, make sure you are connected to it first, open your web browser. Ignore any error about lacking a connection. Type the default IP address (192.168.1.1) into the Location field of your browser and press the Enter key. The following screen appears.


greed03_10.png

The default user name is Admin and the password is Admin. Both are case-sensitive.


Note: You should have your PCs configured for DHCP mode (if your router will be), and have proxies disabled on your browser. If you see a login redirection screen when you access the web interface, verify that JavaScript support is enabled in your browser. Also, if you do not get the screen shown above, you may need to delete your temporary Internet files.


The first screen that appears after the log in screen is the Home page.




From this screen you can configure the LAN and WAN connections, configure the router's security, routing, and filtering, access debugging tools, obtain the status of the router, and view the online help.



greed03_11.png
From here, go to the Setup Tab and click the New Connection on the left.


greed03_12.png
Input your numbers and don't forget to save.

Hope this helps!

0helpful
2answers

Netgear wireless installation

To configure the wireless settings on your router, you need to access the setup page using a wired computer.

On your browser's address bar, type www.routerlogin.net.

Default username is admin.
Default password is password.

Once in the netgear setup page, go to Wireless settings.

The default SSID (wireless network name) is NETGEAR. You may change this to any name that you want so that you may identify which is your wireless network.

You may also enable the wireless security. For example, WEP. You may generate a passphrase. Make sure you take note of the key1 because this will serve as a password to connect wirelessly on your wireless computers.

Once you have completed the wireless settings on the router, your wireless computer should be able to detect the SSID. When you connect, it will prompt for a network key. Type the key1 that you get from the router's setup page.

I hope this helps!
0helpful
2answers

Router won't broadcast

Use your computer's web-browser to connect to the web-server "inside" the router.
Check the 'WAN' settings -- they seem to be OK, since you have Internet access.
Check the 'Wireless' settings, or just rerun the Wireless Configuration Wizard, to rebuild your wireless network.
0helpful
2answers

No wireless service from Cisco wrt54g2 and Arris cable modem

Hi,

You can follow steps to configure your router with cable modem

physical connection Modem and Router to the PC
First check that you can go online with cable modom, the next step is to connect the modem to the router and the router to the PC. The modem will attach to the router's Internet Port. You will then attach the router to the PC via any of the four Ethernet ports in the rear. Check the LED lights in the front of the router to confirm all of the connections are properly made. The Power, WLAN, Ethernet Port to PC and the Internet should all be lit.
Configure Router
With all connection made, you will now need to login to the router via your web browser. Type 192.168.1.1 and hit enter. You should see the login screen. Leave the username blank and type admin as the password and hit enter.
You will now need to configure the router's connection to the Internet. Under the Setup / Basic Setup section, make sure the router is setup to Automatic Configuration - DHCP. This allows the router to receive an IP address from your Internet Service Provider.
Next, go to the MAC Address Clone tab in the same area and enable Mac Address Cloning. This allows the router to clone your PCs MAC address, as the ISP may require this.
Power Cycle the Modem and Router
Now that everything is configured, you'll want to power cycle everything. This is done to make sure everything has an IP address from the modem all the way through to the PC. To power cycle, shutdown everything. Unplug the modem and router power source. Shutdown the computer. Plug in the modem and wait for all green lights. Next, plug in the router and wait a few minutes until its lights are also green. Lastly, boot up the PC. You should have an Internet connection.
Please rate the service if issue resolved
Happy to help
Thanks for using Fixya
2helpful
2answers

How do you hook up a lilnksys router after you have tried everything, including going over the instruction manual and the cd setup?

To configure the wireless router, connect a LAN cable from the router to your computer, open a browser and type in the router's configuration URL IP address. http://192.168.1.1
login = admin
PW = blank (just press Enter)
0helpful
1answer

Bought new Motorola modem, called AT&T and configured it. How do I configure Netgear router.

Please perform the below steps to reset and reconfigure your NETGEAR router:

RESET THE ROUTER :

1. At the rear panel of the router, near the antenna, there is a very small round pinhole that contains the reset button.
2. Using a pen/pencil/paper clip, hold the reset button for 60 sec. so that the test light starts flashing.
3. After few seconds when the test light stops flashing Power cycle the unit.


RECONFIGURE THE ROUTER:

1. Please remove all the connections from the router. Connect power to the router and then connect a cable from the computer into any of the 4 lan ports on the router. Make sure the modem should not be connected to the router or to the computer.
2. Open up the Internet Browser (Safari, Internet Explorer, Mozilla Firefox, Opera, etc.).
3. Access the router, usually by typing 'http://192.168.1.1' or 'http://www.routerlogin.com' in the address bar.
4. On the basic setting page scroll to the bottom and click on Apply.
5.Login to the router (Username = admin Password = Password)
6. Click on lan ip setup under advance.
7. Change the lan ip to 192.168.10.1 and under use router as a dhcp server change the starting ip as 192.168.10.2 and ending ip as 192.168.10.51, click apply and click ok for any popup message that arise.
8. Once the browser display some error message like CANNOT FIND SERVER, ACTION CANCELLED etc, Connect the dsl modem on the wan port of the router and restart the computer.
9. Power off the dsl modem and the router after making the connections.
10. Power on the dsl modem and wait till the dsl light comes on, then power on the router.
11. Open a web browser (Internet Explorer, Mozilla Firefox or Safari).
12. Access the router (http://192.168.10.1).
13. Login to the router (Username = admin Password = Password).
14. Click on Setup Wizard and then select "Yes" and Click "Next" on the detection window.
15. It should give you a "Dynamic IP Detected" or "pppoe detected"(type the Username & Password of your dsl account in case of pppoe detection) and then click next.
16. click Apply.

Check if you can go online with this connection. Once online on the computer through the router. Perform the following tasks to configure the wireless connection:

On the router settings page

1. Click on wireless settings from the left menu.
2. Change the network name SSID to some other name like NETGEAR123
3. Select security options as WPA-PSK. Enter a Password in the passphrase box. Apply the settings.

I hope the above steps help you to resolve the issue.
0helpful
1answer

How to configured to skybroadband to buffalo router

Are you trying to install the router.
You can do it manually without the CD.
Make sure that your computer is able to go online
through the modem.
If your computer is able to go online through the
modem
Then you need to connect the computer to the
router and the modem to the router.
open the set up page of the router and change the
settings of the router according to the ISP.
Click Here for step by step by instructions
1helpful
2answers

My speed touch routers internet light is staying red and i cannot set my laptop up on the wirless

Are you trying to set up router ?
You can set up your router manually, without the CD.
Make sure that your computer is able to go online directly through the modem.
If your computer is able to go online through the modem, that means the modem is working fine.
You will need to connect the computer to the router and the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.
Not finding what you are looking for?

718 views

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Cindy Wells

Level 3 Expert

6688 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

337 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...