Question about Lexmark X3550 All-In-One Printer
I have purchased the Lexmark X 4550 today. I have installed the program, but I have a problem with the scan mode. When I press scan mode the message on the control panel reads: Downloading application list, but after a minute the message reads: cannot retrieve application list.
Also on my c.p. screen I get the following message:
Device monitor application has encountered a problem and needs to close.
We are sorry for the inconvenience.
I rang Adam on 1300 362 192 and tried to explain the problem. He was very helpful but it is difficult over the phone to get a clear picture.
Therefore I hope with this e-mail that you can give me some advice and feedback how to solve this problem
Adam provided me with a Job nr. 569208
I have the following installed:
Lexmark 3500-4500 series size 136.00 MB
Lexmark Fax solutions size 35.29 MB
Lexmark Toolbar size 5.46 MB
With regards Leonard Steynis
My problem is much the same as the writer. When I put my Lexmark X4530 in scan mode, the display reads, "Retrieving Application List," but after a few seconds, it says that it can't find the application list and is won't let me scan.
Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.
Posted on Nov 10, 2008
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Posted on Jan 02, 2017
you know some of the operating system if there is a corrupted file or dll some of the printers, USB and other devices in-counter this kind of problem you need to fix first your operating system then after that remove your printer driver and re-install again then then try to scan again..... hope this solution help you...
rate this solution please...
Posted on Mar 29, 2008
Ok, folk, I have solved this same issue with my Lexmark X4530 and running Vista Ultimate 32 bit. It turned out to be a Windows Firewall issue. I could have just turned off my firewall, but I opted to keep it one and just EXCLUDE all four running processes that the driver loads. Here are the four programs I excluded on my firewall:
C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe
The above files may be in different locations than what I have listed, especially the last one. The best way to find where these files are running from is to right click on your task bar and choose Task Manager. Click on the Processes tab and look for all the processes running that start with lx....
Righ click on each of those processes and choose Properties. It will display the path the file is located at. In your Windows Firewall, go to the Exclusions tab and then Add Program. Click on the Browse button and navigate to that file and select it and click on OK. Do that for all four processes.
After I excluded all of those files, the printer works exactly like it is supposed to!
Posted on Jan 26, 2009
Tips for a great answer:
From the home screen, navigate to Scan to Computer: Scan > Scan to Computer
Touch USB-Connected Computer or the name of a network computer. The local or
network computer is the destination that will receive the scan. Wait until the
printer has finished downloading a list of the scan applications available on
the selected computer.
Select an application (in your case your email), and then touch Accept.
Select the color, resolution quality and the original image size. If necessary,
touch Accept each time you make a selection.
Press the start button to start scanning. The scan is complete when the application you selected
in step 4 opens on the destination computer, and the scan appears within the
application as a new file.
To scan to your computer using the printer software (Lexmark Printer Home):
Click All Programs or Programs, and then select the printer program folder from
Select Printer Home.
Choose your printer from the printer drop-down list.
Click Email, and then select Photo, Document or PDF.
You can select Document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears.
When the scan
is finished, a new e-mail message is created with the scanned document
Compose your e-mail message. Note: If your e-mail program does not open
automatically, then you can scan the document to the computer and then send it
through e-mail as an attachment.
From the Finder desktop, double-click the printer program folder.
Double-click the printer Center to open the All-In-One Center.
From the "What is being scanned?" menu on the main screen, select a document
From the "How will the scanned image be used?" menu, choose To be viewed on
From the "Send scanned image to" menu, choose an application.
Retrieve the scanned image from the application, and then send it through
e-mail as an attachment.
I hope this information has been helpful.
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