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Nancy Wigren
Nancy Wigren Posted on Nov 21, 2011
Answered by a Fixya Expert

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Changed phone systems can't connect

I goes through the process with messages like vlan none pri none/ iftv server not.../L2& Boot not available...TFTP server unavailable... Help!

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dumbyhead

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  • Expert 112 Answers
  • Posted on Oct 25, 2013
dumbyhead
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4 Related Answers

A

Anonymous

  • Posted on Jun 04, 2009

SOURCE: Looking 4 a TFTP server for upgrades

There must be a tftp server on your network, that must have files on the server that are needed top upgrade the firmware. Ask your admin, as they will have the IP address. I can refer you to a tftp program you can install on a server, if need be.

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Anonymous

  • Posted on Dec 30, 2009

SOURCE: 4210SW IP phone does not boot up properly

What phone system is this? Definity or IP Office?

Anonymous

  • 378 Answers
  • Posted on May 01, 2011

SOURCE: Main unavailable

The network switches must be set up to allow the phone to connect to the phone system. You should contact your vendor for this support.

UberTechzor

Daniel

  • 299 Answers
  • Posted on Nov 25, 2011

SOURCE: main unavailalbe resetting phone

Hello Roshani Ameresekere,

Welcome, and thank you for using FixYa!

To answer your question: Your phone has lost connection to the VOIP network.
These types of phones use DHCP to assign an IP address to themselves from your VOIP network, usually by means of a switch or router. When they lose connection to this switch or router, they cannot communicate with the VOIP network and load their network environment, called PXE. This in turn loads the phone.
Try replacing the patch cable on the phone between the phone and the wall. If that doesn't resolve your issue call your Telcom Specialist who installed the VOIP Network. He will need to test the phone, switch, Firewall, and VLAN to make sure the phone hasn't died or his configuration hasn't been hosed in the router or VLAN. He may also need to reset his VOIP box.

Have a great day!

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Hello Roshani Ameresekere,

Welcome, and thank you for using FixYa!

To answer your question: Your phone has lost connection to the VOIP network.
These types of phones use DHCP to assign an IP address to themselves from your VOIP network, usually by means of a switch or router. When they lose connection to this switch or router, they cannot communicate with the VOIP network and load their network environment, called PXE. This in turn loads the phone.
Try replacing the patch cable on the phone between the phone and the wall. If that doesn't resolve your issue call your Telcom Specialist who installed the VOIP Network. He will need to test the phone, switch, Firewall, and VLAN to make sure the phone hasn't died or his configuration hasn't been hosed in the router or VLAN. He may also need to reset his VOIP box.

Have a great day!
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Once you've got a serial console attached you can access the CFE which is a bit like the bios of the WGT634U. Start up minicom and apply power to the router while holding Control C. You should see something like the following:

CFE version 1.0.34 for BCM95365R (32bit,SP,LE)
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configure vlans
*****************************************************************
*********************** VLAN Driver initial ********************
*****************************************************************
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SUCCESS: trying to add LAN port

Process WAN port(2-5) vlan Architecture...
SUCCESS: trying to create VLAN 0 for switch
SUCCESS: trying to add WAN port
SUCCESS: enable ports success
configure vlans...done
Automatic startup canceled via Ctrl-C
CFE>
Now you can get a listing of the available commands by typing "help". If you want to boot a kernel from a tftp server do the following:

CFE> ifconfig eth0 -addr=192.168.1.1 -mask=255.255.255.0;
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IDE-0 means Pri master ?
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?

The BIOS is AMI. Under ADVANCED SETUP:
The options listed for 1st,2nd ,3rd Boot device include:

IDE-0 means Pri master ?
IDE-1 means Pri slave ?
IDE-2 means Sec master ?
IDE-3 means Sec slave ?

?

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?


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Press and hold delete during the boot up process to enter BIOS the scroll down to advanced bios features press enter change your first boot device to cd,press escape then press f10 to save to cmos to restart


?

During the boot process you will see on the screen to press a certain key to enter setup

Press and hold that key during the boot up process to enter BIOS the scroll down to advanced bios features press enter change your first boot device to ......,press escape then press f10 to save to cmos to restart

The BIOS is AMI. Under ADVANCED SETUP:
The options listed for 1st,2nd ,3rd Boot device include:

IDE-0 means Pri master ?
IDE-1 means Pri slave ?
IDE-2 means Sec master ?
IDE-3 means Sec slave ?

?

? single or master :::::

master with slave ::'::

???????????????? slave? :::':

note the plastic jumper is ' located at the rear of the hard drive next to the IDE/SATA lead/s

??????

??????????????????????????????????????????? hope this helps


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During the boot process you will see on the screen to press a certain key to enter setup

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IDE-0 means Pri master ?
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Non system disk or disk error' 'replace and strike any key when ready' 'Media test failure Check cable' When l performed the Boot Utility test it returned an error message 'f

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