Question about Tomtom ONE GPS Receiver

5 Answers

Tomtom one xl freezing on start up screen

When i switch my tomtom one xl on its freezing on the start up screen

Posted by on

  • 10 more comments 
  • meirichards Oct 05, 2008

    I upgrade the tomtom application to the latest version and after that it just freezes on start up screen

  • bill7154 Nov 01, 2008

    Same thing here... worked fine one day, would not shut down the next. Now, it acts like it wants to work, but gets as far as my start up screen and stops. You can't shut it down without unless you reset it.

  • kozmoz Nov 02, 2008

    yes, I have the same problem: startap blue and red X flashing. No solution so far :(

  • Nettzman Nov 03, 2008

    My TomTom One XL starting going through its own shut-down and restart mode last week. I did the reset thing for 15 seconds and now it just sits there with the TomTom logo on the screen! I connected it to my PC and found that I can operate it through 'Home' even plan a route but nothing on its screen... Very puzzled and stressed as I have to travel around Ireland this week...Help anyone?

  • bill7154 Nov 10, 2008

    give TomTom a call at: 866-486-6866

    I had the same problem and they helped me out... it took several calls cause I had to download some stuff and remove things, etc. They FINALLY took it on an RMA under warranty!

    The number above is their support line.


  • Anonymous Dec 19, 2008

    same problem ... and I bought the miserable thing 2 days ago!!!!

  • texasrush Dec 28, 2008

    tomtom one and xl. BOTH screwed up after software upgrade

  • mous05 Jan 22, 2009

    same for me, after upgrading the software. I intentionally disconnected the device via the computer. It gave the message that I could safely disconnect the device



    But then it froze on the start screen. No solution found! I am very dissapointed about this brand new and so called high standard product



    Of course these things happen when you need the nav the hardest ;-)

    Grt Derk

  • jclark2 Feb 03, 2009

    stops at start up screen

  • Anonymous Feb 05, 2009

    my problem isit just stays on start up screen as i am a truck driver i upgraded my old tom tom for the x l .

  • Anonymous Feb 23, 2009

    window freezes

  • david_cole Feb 23, 2009

    The freezing was fixed by following the solution about connecting to Tom Tom Home.

    Many thanks

×

5 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

OK... I found an amature solution;

- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once

This worked for me, my next step would have been the support desk. Grtz Derk

Posted on Jan 22, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The TomTom website provides this solution and it worked for me. Basically, you un-install the navigation software and re-install it. Here's a link to their tutorial.
http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?p_faqid=9091&p_created=1202493319&p_sid=E2C-2SPj&prod_lvl1=&prod_lvl2=&cat_lvl1=&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OCw4JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1mcmVlemU*&p_li=&p_topview=1

Posted on Dec 20, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

1) Format the Memory Card via Windows
2) Remove Card/Device from Computer
3) Plug Device/Card into Computer
4) Open up TOMTOM Home
5) It most likely will not recognise the Card/Device as a TOMTOM but will update it to a previous firmware. Keep following On-Screen prompts until fully updated.
6) Unplug your Card/Device, turn on and enjoy :)

Hope this helps!

Posted on Apr 26, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Just bought tom tom XL, 2 weeks ago, only used one week, and had freezing problems after I upgraded it....I am in Alaska..now the support team is out of service for two days. I let the battery run out, this did not help. I also tried the reset trick...no good....guess I have to return it?

Posted on Nov 02, 2008

  • kichuradee Nov 02, 2008

    sorry ...not a solution

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have tried to connect my tomtom to my apple computer and some of the downloads failed as it said the device wasn't connected. Know the tomtom has frozen with the 'tomtom' screen and logo. you can...


It seems that some versions of the Apple OS are a problem. I had this issue with my tomtom. I managed to solve it, eventually, and only by a chance remark, by connecting to an older Mac. Avoid OS X 10.6.5 and 10.6.6 (at least).
TomTom support got their in the end - but only after about 5 weeks!

Dec 18, 2010 | Tomtom XL IQ Routes GPS Receiver

1 Answer

One xl freezes on tomtom startup screen


It is because of you just upgrade your device.
Not to worry. If you can't switch on/off, try harder.
Press on/off button for on/off purpose until on/off.
After that, the device works properly.

Jun 21, 2010 | Tomtom ONE XL GPS

1 Answer

It freezes evry time i start my tomtom one xl


Ok it may pay you to upgrade to the latest software for your unit, hook up your GPS to your PC, now using the software that has been Pre-installed, navigate to their website and see if there are any upgrades etc, for your GPS. This may sort your problem out with fresh software. It may be that you need to reinstall the software, there are help FAQ, and more at the website.
http://www.garmin.com/garmin/cms/site/us/support
www.garmin.com/

Mar 25, 2010 | Tomtom One XL GPS Receiver

1 Answer

How to use ceiiular phone with tomtom one xl


Switch bluetooth on both devices, On your sat-nav select manage phones, and follow on screen instructions

Dec 31, 2009 | Tomtom ONE XL GPS

2 Answers

Tomtom one xl freezes on start up


Hi,

You should reset the unit and see if this resolves the problem. For the reset procedure click here.

If this helps, please do take a moment to leave a vote for the solution.

Thanks.

Oct 10, 2009 | Tomtom ONE XL GPS

1 Answer

Tomtom one xl wont switch on properly


How do I change the batteries in my Tom Tom One.

May 18, 2009 | Tomtom One XL GPS Receiver

Not finding what you are looking for?
Tomtom ONE GPS Receiver Logo

12,778 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts

LP

Level 3 Expert

485 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

70387 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...