Question about Tomtom ONE GPS Receiver

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Tomtom one xl freezing on start up screen

When i switch my tomtom one xl on its freezing on the start up screen

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  • meirichards Oct 05, 2008

    I upgrade the tomtom application to the latest version and after that it just freezes on start up screen

  • bill7154 Nov 01, 2008

    Same thing here... worked fine one day, would not shut down the next. Now, it acts like it wants to work, but gets as far as my start up screen and stops. You can't shut it down without unless you reset it.

  • kozmoz Nov 02, 2008

    yes, I have the same problem: startap blue and red X flashing. No solution so far :(

  • Nettzman Nov 03, 2008

    My TomTom One XL starting going through its own shut-down and restart mode last week. I did the reset thing for 15 seconds and now it just sits there with the TomTom logo on the screen! I connected it to my PC and found that I can operate it through 'Home' even plan a route but nothing on its screen... Very puzzled and stressed as I have to travel around Ireland this week...Help anyone?

  • bill7154 Nov 10, 2008

    give TomTom a call at: 866-486-6866

    I had the same problem and they helped me out... it took several calls cause I had to download some stuff and remove things, etc. They FINALLY took it on an RMA under warranty!

    The number above is their support line.

  • Anonymous Dec 19, 2008

    same problem ... and I bought the miserable thing 2 days ago!!!!

  • texasrush Dec 28, 2008

    tomtom one and xl. BOTH screwed up after software upgrade

  • mous05 Jan 22, 2009

    same for me, after upgrading the software. I intentionally disconnected the device via the computer. It gave the message that I could safely disconnect the device

    But then it froze on the start screen. No solution found! I am very dissapointed about this brand new and so called high standard product

    Of course these things happen when you need the nav the hardest ;-)

    Grt Derk

  • jclark2 Feb 03, 2009

    stops at start up screen

  • Anonymous Feb 05, 2009

    my problem isit just stays on start up screen as i am a truck driver i upgraded my old tom tom for the x l .

  • Anonymous Feb 23, 2009

    window freezes

  • david_cole Feb 23, 2009

    The freezing was fixed by following the solution about connecting to Tom Tom Home.

    Many thanks



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OK... I found an amature solution;

- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once

This worked for me, my next step would have been the support desk. Grtz Derk

Posted on Jan 22, 2009

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The TomTom website provides this solution and it worked for me. Basically, you un-install the navigation software and re-install it. Here's a link to their tutorial.*&p_li=&p_topview=1

Posted on Dec 20, 2009

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1) Format the Memory Card via Windows
2) Remove Card/Device from Computer
3) Plug Device/Card into Computer
4) Open up TOMTOM Home
5) It most likely will not recognise the Card/Device as a TOMTOM but will update it to a previous firmware. Keep following On-Screen prompts until fully updated.
6) Unplug your Card/Device, turn on and enjoy :)

Hope this helps!

Posted on Apr 26, 2010

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Just bought tom tom XL, 2 weeks ago, only used one week, and had freezing problems after I upgraded it....I am in the support team is out of service for two days. I let the battery run out, this did not help. I also tried the reset good....guess I have to return it?

Posted on Nov 02, 2008

  • kichuradee Nov 02, 2008

    sorry ...not a solution


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If this helps, please do take a moment to leave a vote for the solution.


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