Question about Maytag Neptune MAH5500B Front Load Washer

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Found a white piece inside the back plate of washer

Heard something move around and then i took off the back plate and found a white piece. just wondering if there should be 4 of them to keep the tub from moving all around.

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Hi rowdyg923

Nope, they are for shipping, they hold the tub inplace while it is being shipped. if they are left in when you use the washer it will end up wrecking it.



brent

Posted on Sep 29, 2008

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Frigidaire front loader stops for a minute than spins,making awful squeak and when I moved think something broke and now the whole thing moves I found a piece of metal when I took the back off


Hello Tasha, thank you for your submission!
I understand that your Frigidaire washer stops for a minute then begins to squeal. I see in the picture you are looking at the rear bearing or spider arm on the back of the tub. I would recommend having a professional technician out since you stated that something may have been broken during moving or disassembly. This will help prevent any unnecessary part purchases. I hope this information is helpful. -Matt

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Kenmore washer will not spin moved out and underneath found a wagon wheel shaped black thing with four small plastic white parts?


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Dec 29, 2010 | Washing Machines

1 Answer

Do I need to clean the filter behind the lower front panel? I removed the panel but nothing in the owners manual that describes it. I heard that you need to do this every year or so for general...


Remove the lower kick plate. Unscrew the two screws holding the kick plate in place, and gently pull off to remove. The kick plate is the lower outside cover of the washing machine.

Place a small bucket under the white hose. Remove the cap on the white hose by untwisting it. Allow any remaining water in the hose to drain into the small bucket. There shouldn't be much water, but there can be some.

Look inside the white hose. Remove any visible obstructions or lint.

Look inside the hose cap. This is where the lint filter is. Remove any visible lint with your fingers. Rinse the hose cap under warm water to remove any remaining lint.

Twist the cap back onto the white hose. Put the kick plate back in place. Screw back on.

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1 Answer

I have a kenmore series 70 heavy duty washer. The agitator stopped spinning. I moved the washer out of the laundry closet and found broken plastic pieces and a torn up white rubber thing under it. I...


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

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1 Answer

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1 Answer

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1 Answer

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