Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Error Code COOD2772

My zune has been working fine for months now. I have a Ford Focus with Sync in it and all of a sudden when I plug it in it says bad media. My zune gives me an error mesage that says "the item is missing or can't be played". I did some reset that wiped out all my songs and then had to load them back on. This worked for one day and then it started doing the same thing again! I reset it again and now it won't let me sync anything with it. It tells me "Can't sync with your zune until it's reformatted". What else can I do? I am going crazy without it! Please Help!!!!

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  • lemonpies Oct 01, 2008

    ME TOO its one of the most irritating problems I've ever had with a zune.It takes so long to redo it every time. Looks like Microsoft programmers are so bad that they couldn't even write an operating system for an mp3 player.

  • rhcprthebest Oct 17, 2008

    THIS error is getting irratating i cant load anymore music on my Zune can anyone tell me how to fix it? it would really be appreciated

  • Anonymous Nov 04, 2008

    Same deal. Unacceptable.

  • dusadie2 Nov 17, 2008

    I have the exact same problem!!! Its so anoying!!!

  • jullens Dec 19, 2008

    same here, but it seems to be exculsive to the songs I have purchased through Zune .....imagine that? Anyone have a fix? I assume if I reformat, I have to competely reload my Zune, correct?

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This stuff just recently started happening to a lot of us... My **** started acting up yesterday... First was giving me some sort of error telling me it cant access my zune please disconnect and try reconnecting........ Now I am getting the same error you guyz have been getting talking about reformating.... i am going to call tech support today EVEN though I know their lame solution will be just to reformat... I want a root cause for this stuff.. Probably was some sort of windows update ****

Posted on Oct 31, 2008

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Posted on Jan 02, 2017

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You may have to attempt a Hard Reset if this issue is persistant.

This will erase everything on your device, as a warning please be certian you have backup copies or this is a last resort.

Here is the original post:
WARNING: A hard reset will delete everything on your Zune.
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  2. Press and hold up until it reboots
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As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
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Need a lil help here!


There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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