Question about Lexmark Office Equipment & Supplies
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Posted on Jan 02, 2017
I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
Posted on Aug 02, 2008
Right click and open the installation disk and look for 'applications\setup' and install it.
If you donot see the same, double click on the disk [left] select 'install\custom install' and select 'productivity studio' and install it, it should work.
The last option is to reinstall the whole drivers.
Posted on Mar 17, 2009
SOURCE: where do i get a
Go to the Lexmark Imaging icon (located on the taskbar) and look to the left and down the bottom. You will see Network Settings, click on the "view or change network settings." When you get in, uncheck the "I WISH TO REQUIRE A PIN TO SCAN TO MY COMPUTER" and then press OK. This will remove the pin setting from your scanner. Lexmark technical support just did that for me, now my printer does not ask for a pin number.
Posted on Mar 30, 2009
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