As it says above a disc shattered in the CD-Rom tray and now I can not install any new programs into the computer, I tried cleaning it out as good as I can and it still wont let me install any new programs even in the Run icon in the control panel. Any ideas of how to get around this.. This is an older computer. But it works very well for the applications that I use it for. Thabjs Murray
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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
If you have other games that load perfectly fine then you unfortunately received a bad disc with bad sectors. In that case you can call Activision (with reciept) and let them know and they'll send you a new disc. If other games are giving you the same problem then your DVD Drive has gone bad (happened to me twice). You can send it into Microsoft for $99 to repair it or if you like to take things apart, you can buy a new drive (make sure the model number is correct) and install it yourself.
Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.
Just insert a long needle like object into the hole about 2 or 3 inches and push.
This should pop out the tray. You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits.If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.
Good luck and please comment back if this was helpful and with how you make out.
I've seen and come across cd-roms where cd's have broken (or in most cases exploded/shattered). In one case the drive flew open and bits of cd flew across a classroom, in most cases the drive remains shut (even the tray can get jammed).
This problem is usually caused by a flaw on the cd itself, a scratch or mark on the cd causes it to 'wobble' and due to the speeds cd-roms spin cd's they come off the 'spindle' inside (all that holds it on is a magnet).
I have taken cd-roms apart and removed all the cd parts and the drive has worked perfectly afterwards. Other times the drive has needed to be replaced, so i would say its purely luck if your drive isn't damaged in some way.
Although the problem could have been your drive. Without being able to get the drive ejecting and spinning cd's again you'll never know... just make sure you don't use an important cd to test it with!
Hold in the freezer temp and the power cool buttons for 12 seconds, when the display changes toggle the refrigereator button untill desplay sAYS 03. Then toggle the freezer temp button or poew freezew button to a lower setting than what you have now.
This has happened to me. Sometimes when I'm in a hurry I'll place a CD or DVD in the tray and start to close it without making sure that the disk is seated flat in the tray. If it's ****-eyed the CD wil shatter when the tray is closed. The only way to remove the pieces inside the CD drive is to take apart the CD drive. Might be easier just to replace the unit. They run from about $25.00 to $75.00. One other note: You can try to open the tray manually by inserting the end of a paper clip into a small hole on the front bezel of the drive.
I've had this problem once, I had to crack open the CD Drive to be able to clean it up and reassemble it and worked but with a clattering sound. One reason that this happens is when a CD is not snuggly placed on the tray. There are exact slots on the drive where it should be and when it slightly moves out of it while it is spinning, this causes the CD/DVD to spin out of control and hit the other components inside the drive causing it to shatter.
open cd rom tray.open laptop lcd screen flat, remove the 2 screens on the back of the hinges.carefully remove the bezel(just above the keyboard, with the power buttons etc )from right to left.remove 2 screws securing keyboard.you will see one screw that holds the cd/dvd rom in place.remove screw,pul on tray carefully, cd rom will slide out. replace with new cd rom.