As it says above a disc shattered in the CD-Rom tray and now I can not install any new programs into the computer, I tried cleaning it out as good as I can and it still wont let me install any new programs even in the Run icon in the control panel. Any ideas of how to get around this.. This is an older computer. But it works very well for the applications that I use it for. Thabjs Murray
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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
How To Eject CD from CD-ROM drive if it is Stuck :
If you have a CD into CD-ROM drive and it is stuck and you are trying to eject tray of CDROM by pressing the eject button or windows eject command but CD won't eject as there is no command to eject a stuck compact disc from the CDROM drive then this article is for you.
Step 1: Switch off the computer.
Step 2. On the front of the CD-ROM drive you may find a small hole called Emergency Eject hole below the tray of CD-ROM drive . Take a long pin around 3 inch, (also known as CD ejector) it must be hard enough, insert this pin inside the hole and push a little. The CD tray will slightly move to out.
Step 3: Now you may manually pull the tray and you are done. You have successfully ejected the stucked CD.
Step 4: Switch on the computer and you may work as usual.
Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.
Just insert a long needle like object into the hole about 2 or 3 inches and push.
This should pop out the tray. You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits.If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.
Good luck and please comment back if this was helpful and with how you make out.
Ok with that you need to insert the disc and then go into the my computer section of your computer and then in the CD rom drive you should see the disc and you will click on it to start the process. However if that does not work then your CD rom drive is defective and you need to purchase a new one.
cd/dvd drives are cheep, I would suggest in device manager uninstall device driver and re-install them with scan for new hardware. If thats not working goto ebay and get a cd/rw dvd reader try to pay a max of $20.00 you should find many in that price range.. and when re-installing make sure the jumper is set to the same as the one you currently have..
I've had this problem once, I had to crack open the CD Drive to be able to clean it up and reassemble it and worked but with a clattering sound. One reason that this happens is when a CD is not snuggly placed on the tray. There are exact slots on the drive where it should be and when it slightly moves out of it while it is spinning, this causes the CD/DVD to spin out of control and hit the other components inside the drive causing it to shatter.
The belt that opens and closes the door is probably worn out. CD rom drives are very cheap to buy and very easy to install. No speacial skills are needed. You can even get a decent DVD burner for about $25 or $30 brand new at www.tigerdirect.com
Some CD drives have a little tiny hole under the tray to eject a disc that may be stuck. You will need something to stick in there and move the part you hit. Push on it enough to make the tray open just a little and then you can pull it open with your hand.
Let me know if you want to put a new one in yourself and I will explain how. All you need is a phillips screwdriver and about 15 minutes of spare time.
most optical drives have a small hole on the front usually below the tray. Find a long paper clip, extend it out, gently insert into the hole and push, you should feel resistance. Just keep pushing, this should eject the tray a small distance enough for you to grab and gently pull out to the end of the track. I would remove the drive from the PC, and with the tray open, gently shake the remaining peices out, try to put them together, then gently blast the inside out with compressed air.