Question about Canon CanoScan LiDE 500F Flatbed Scanner

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Canon CanoScan LiDE 500F Flatbed Scanner Problem

Hi there
Basically my scanner one day decided not to work when i try and import in photo shop it comes up with
Calibration Can not be performed pull out the film adapter unit at frame 1
( which isnt even in use?)
Could not complete the import command because there is no scanner installed
I have reinstalled soft wear, gone to the canon website downloaded new soft wear still no luck
when the scanner is attached it dose come on and just makes a noise as if it is about to scan but constant untill i pull out the usb.
please please help
ive tried to use the scanner through the canon tool box and it dosnt work
I'm on Mac OS X Leopard

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  • 1 more comment 
  • themona Jan 13, 2009

    Just tried to scan stuff today, and doesn't work.

  • Anonymous Jan 19, 2009

    was working fine, then I got the same message, nothing I do seems to help

  • Anonymous May 21, 2009

    Scenner is Canon Lide 500F. Message is: "Release lock switch
    Detach I/F cable & reconnect
    Scanner Driver will be closed"

    After typing OK, the following message appears:
    "Unable to open Twain source
    Check connection
    then restart Toolbox"

    I've repeatedly checked the lock switch and connection. I downloaded a new driver. I can hear the start of scanning but it stops and sends the above messages.



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Posted on Jan 27, 2010


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