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Yes it can. What is broken is probably just the touch glass. If you can still the information through the broken glass, that's what needs to be replaced. Below the touch glass is an LCD screen that can also be replaced. Both replacements are easy to do. Parts are available on line.
Jiva is just the manufactures name for the terminal they make. It has a microsoft operating system, usually xpPro. You can use any Restaurant POS software on it as long as it is compatable.
To get help with the software side you need to know what the name of the software is and contact them. Most software is propiertary to the previous customer and you will have to pay for a name change, support, reprogramming etc.
Contact a local POS reseller in your area, they might be able to help or leave some contact info and I will try to help