Question about Canon PIXMA MX310 All-In-One Printer

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Mx310 is off line according to WIndows 2000

I have verified the printer works because i can print samples and copy docs. However, when I send a doc from Windows 2000, I am informed the pritner is offline (even though its turned on). I have checked the cable, how do I know its good?

TIA

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1 Answer

Hi may I start by asking
Have you checked the setting on the computer to see if the printer is displayed? If yes

When you installed the drivers was there an option for choosing between USB and parallel connection if so have you checked the right one.
If your printer is not displayed on printer setting then it may be that the drivers are faulty or the operating system does not run these drivers. Hope this helps

Posted on Sep 28, 2008

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I have a lexmark x364dn. It has a line through the copies I make. I can print and scan and it is fine. The line is just on copies


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This problem seems to be related to USB printers and print queue issues are very common in Mac OS computers and Windows 2000 PCs.

You don't say if you are using a USB connector, but they're pretty common these days. You also don't say if you're using a Mac or PC, but most people use PCs. I did find a solution for this issue that says it's related to Windows 2000 and a USB printer, but may apply to other operating system platforms:

Print Jobs are Stuck in the Print Queue

The first step to this solution is to download and install an HP diagnostic software utility. There's a separate page at HP that describes the utility and lets you download it:

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I didn't find any information that specifically said that you "can" print a test page but "can't" print a document.

Another reason why you might be able to print a test page but not a document isn't related to the printer but the application that created the document. If you are having trouble with Word or Excel or whatever office application you used to create the doc, it might not print. That's why it is helpful to try to print a variety of different docs, created with different apps.

It could also be the individual document. Occasionally, a document becomes corrupted and while you may be able to open it (and sometimes you can't do even that), it doesn't print. If you haven't tried printing more than one document, you can test this by creating another doc in the same app and seeing if it'll print.

Try doing test prints with different docs and then with docs created in different apps. If those work, it's doc/app related. If they don't, try the links I suggested above.

Good luck.

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i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

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