Home | HP | PSC 2355 All-In-One InkJet Printer | Scanning/Copying issues
HP PSC 2355 All-In-One InkJet Printer
Problem for HP PSC 2355 All-In-One InkJet Printer

Scanning/Copying issues




I previously posted this elsewhere and didn't get any replies so I hope someone out there can help me. I have an Acer Aspire 5002WLMI with an AMD Turion64 ML-30 processor and about a month ago purchased a HP PSC 2355 All-in-one printer. I did multiple (and may I emphasize multiple) installations, uninstallations, and troubleshooting, while in contact with HP support, over error messages that came up whenever I would attempt to scan or copy. HP support had no other answers for me and suggested it might have something to do with Windows. I took it back to the store I got it from today after they told me they could walk me through the process if I would bring my laptop and the PSC 2355 printer in. They proceeded to unsuccessfully uninstall and reinstall multiple times and received the same messages I did with no solutions. The guy suggested I try a different HP model, thinking that it might have something to do with the software compatibility. Well, needless to say here I sit with a different model from HP and the same error messages. I don't know what the heck to do to get the scanner and copier to work with my computer. I apologize for such a long post, but I'm at the end of my rope with this issue. If anyone knows what might be causing the error messages and how to fix it, I would greatly appreciate it. Thank you in advance! The error messages I get are as follows:

"Sorry, could not find required user interface files. (Please reinstall scanning software.)"

"Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again."

The first two messages pop up again and then are followed by:

"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."

Everything is connected.
Sponsored Links

Same Problem

Oct 15, 2008

-   Same as above but with a HP Officejet 6300, was working fine a few days ago but now it gives me this error when I try to fax or scan a document or image.-   Guest

Sep 04, 2008

-   Quite out of the blue the computer screen tells me that it cannot detect the scanner and to make sure it is properly connected and installed. It was perfectly OK two days ago! Am now looking for the installation disk to try reinstalling - will this work? Have restarted the computer twice to no avail. Checked all connections - all in place.-   Guest

Feb 06, 2008

-   I have the same problem. I have a dell dimension desk tom running windows 2000. Printer is a HP2355 - it copies, prints, but when I go to scan I get the same message.

Bill
-   wordo1

Jan 12, 2008

-   I've had the same problem recurring over and over and over. This unit is great when it works...unfortunately, I've had to reinstall the software so often that the only conclusion I've come up with is that this unit is a peice of shit-   hurlco

Best Solution

posted on Oct 09, 2007
Very Helpful)

Kumarseven

Rank: Apprentice 
Rating: 97%, 3 votes
Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/detai...

This is resolve the issues definitely.
Was this helpful?
Yes
No

Solution #2

posted on May 30, 2006
Helpful)

techsupportforum

Rank: Apprentice 
Rating: 0%, 0 votes
A few things with HP All-In-One's, the software does sometimes have issues.

All-In-One software is hard to remove fully, you may need to use a HP utility to fully remove it. Check closely on the HP Support web site.

You may need to use a Registry Cleaner after the software is removed to make sure the machine is really cleaned up. Also note, if you use Registry Cleaner software once the All-In-One software is installed, do not remove any Registry entries with HP associated with it.
Last you mentioned you have different model HP All-In-One now. What model do you have?

Are you also having problems if you launch the HP software utility on the PC, or are you just having problems with scanning from the printer front panel buttons?

Sometimes firewalls can be a problem as well, even with USB connections.
Was this helpful?
Yes
No

Solution #3

posted on May 04, 2007
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I had similar problems. HP software remove tool did not help even I went to level 4 by running it many times.

After using the remove tool, I cleaned the whole registry from all HP stuff with Windows registry editor. I used terms like HP and 2355 and psc etc. There was some usb-stuff that I was not able to remove, but now I have again a working scanner.

Solution #4

posted on Aug 25, 2008
Not Rated)

Creon

Rank: Apprentice 
Rating: 88%, 3 votes
Was this helpful?
Yes
No

Solution #5

posted on Aug 13, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes

Solution #6

posted on May 30, 2006
Not Rated)

techsupportforum

Rank: Apprentice 
Rating: 0%, 0 votes
This may be a long shot, but could fix the problem. You may have some corrupt Windows files, causing the communcation errors and copying/scanning problems. User interface files might be related to Windows system files somehow. What has worked for me very
Was this helpful?
Yes
No

Popular Solutions for HP PSC 2355 All-In-One InkJet


Questions and Unsolved Problems for HP PSC 2355 All-In-One InkJet


Do you recommend HP PSC 2355 All-In-One InkJet Printer?
Answer

Answer
were would an owner insert the ink cartledge in the hp psc 2355 printer scanner copier all in one?

Answer
reading "Error:0x83a0252c" and greeon "on" light and orange exclaimation point...

Answer
hp psc 2355 won't pick up paper have trouble shooted it with all the info at hp still wont work.

Answer
My Mac book was recently updated now I can't locate my scanner. It worked perfect before. HP... (More)


Didn't find what you were looking for?

Describe your problem:

Select a Category:





Sponsored Links



Ask our Experts

 

Solve Your Problem Now!
Chat Live with an Expert
Chat Now
Browse popular Problems
More Common Problems
Most Common Problems for:
For HP PSC 2355 All-In-One InkJet...:

Top Printer Experts

Rank: Guru Guru  

Solutions: 1417
Member Since: August 2009

Experience: Self taught, Keep up with the manufacturer's service manuals, Beta Tester

Ask Me
Find more Printer Experts

Top Printer Repair

(800) 836-9287
Celebrating 14 Years Of Outstanding Printer Repair...
Laser Repair 911

(918) 583-5483
Elite printer Services, Inc. is a full service HP...
Elite Printer Services


       
Solve Your Problem Now!
Chat Live with an Expert
Chat Now

X
Continue
When the original poster rates a solution that was given to his own problem, that rating is locked!
X

Are you sure the solution content is Inappropriate?
   
Tech buddies can communicate directly to answer questions. Become a Tech Buddy and have direct access to your favorite expert for FREE!
Insert Link
Insert Image
Insert You-Tube clip
Insert List
Insert List
Spell Check

What is this?



Select