Tech Support

Home | HP | PSC 2355 All-In-One InkJet Printer | Scanning/Copying issues

Problem for HP PSC 2355 All-In-One InkJet Printer

Scanning/Copying issues

By techsupportforum

" "

I previously posted this elsewhere and didn't get any replies so I hope someone out there can help me. I have an Acer Aspire 5002WLMI with an AMD Turion64 ML-30 processor and about a month ago purchased a HP PSC 2355 All-in-one printer. I did multiple (and may I emphasize multiple) installations, uninstallations, and troubleshooting, while in contact with HP support, over error messages that came up whenever I would attempt to scan or copy. HP support had no other answers for me and suggested it might have something to do with Windows. I took it back to the store I got it from today after they told me they could walk me through the process if I would bring my laptop and the PSC 2355 printer in. They proceeded to unsuccessfully uninstall and reinstall multiple times and received the same messages I did with no solutions. The guy suggested I try a different HP model, thinking that it might have something to do with the software compatibility. Well, needless to say here I sit with a different model from HP and the same error messages. I don't know what the heck to do to get the scanner and copier to work with my computer. I apologize for such a long post, but I'm at the end of my rope with this issue. If anyone knows what might be causing the error messages and how to fix it, I would greatly appreciate it. Thank you in advance! The error messages I get are as follows:

"Sorry, could not find required user interface files. (Please reinstall scanning software.)"

"Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again."

The first two messages pop up again and then are followed by:

"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."

Everything is connected.

Ads by Google

Same Problem

Oct 15, 2008

- Same as above but with a HP Officejet 6300, was working fine a few days ago but now it gives me this error when I try to fax or scan a document or image.- Guest

Sep 04, 2008

- Quite out of the blue the computer screen tells me that it cannot detect the scanner and to make sure it is properly connected and installed. It was perfectly OK two days ago! Am now looking for the installation disk to try reinstalling - will this work? Have restarted the computer twice to no avail. Checked all connections - all in place.- Guest

Feb 06, 2008

- I have the same problem. I have a dell dimension desk tom running windows 2000. Printer is a HP2355 - it copies, prints, but when I go to scan I get the same message.

Bill
- wordo1

Jan 12, 2008

- I've had the same problem recurring over and over and over. This unit is great when it works...unfortunately, I've had to reinstall the software so often that the only conclusion I've come up with is that this unit is a peice of shit- hurlco

Best Solution

posted on Oct 09, 2007

Kumarseven

Rank: Apprentice
Rating: 97%, 3 votes

Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/detai...

This is resolve the issues definitely.

Was this helpful?

Yes

Solution #2

posted on May 30, 2006

techsupportforum

Rank: Apprentice
Rating: 0%, 0 votes

A few things with HP All-In-One's, the software does sometimes have issues.

All-In-One software is hard to remove fully, you may need to use a HP utility to fully remove it. Check closely on the HP Support web site.

You may need to use a Registry Cleaner after the software is removed to make sure the machine is really cleaned up. Also note, if you use Registry Cleaner software once the All-In-One software is installed, do not remove any Registry entries with HP associated with it.
Last you mentioned you have different model HP All-In-One now. What model do you have?

Are you also having problems if you launch the HP software utility on the PC, or are you just having problems with scanning from the printer front panel buttons?

Sometimes firewalls can be a problem as well, even with USB connections.

Was this helpful?

Yes

Solution #3

posted on May 04, 2007

Guest

Rank: Apprentice Computers & Networking

Expert
Rating: 0%, 0 votes

I had similar problems. HP software remove tool did not help even I went to level 4 by running it many times.

After using the remove tool, I cleaned the whole registry from all HP stuff with Windows registry editor. I used terms like HP and 2355 and psc etc. There was some usb-stuff that I was not able to remove, but now I have again a working scanner.

Solution #4

posted on Aug 25, 2008

Creon

Rank: Apprentice
Rating: 88%, 3 votes

Unistall all software using http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-24061-2&lc=en&cc=uk&dlc=en&product=422000&os=228&lang=en and upgrade drivers using the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=uk&lang=en&dlc=en&product=422000
Hope it helped,

See U

Was this helpful?

Yes

Solution #5

posted on Aug 13, 2008

Guest

Rank: Apprentice Computers & Networking

Expert
Rating: 0%, 0 votes

try this......
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=en&docname=c00516936
HP man

Solution #6

posted on May 30, 2006

techsupportforum

Rank: Apprentice
Rating: 0%, 0 votes

This may be a long shot, but could fix the problem. You may have some corrupt Windows files, causing the communcation errors and copying/scanning problems. User interface files might be related to Windows system files somehow. What has worked for me very

Was this helpful?

Yes

Questions and Unsolved Problems for HP PSC 2355 All-In-One InkJet

Do you recommend HP PSC 2355 All-In-One InkJet Printer?

Answer

HP PSC 2355 All-In-One InkJet Printer

my HP PSC 2355 all in one only scans...

Answer

my HP PSC 2355 all in one only scans black

HP PSC 2355 All-In-One InkJet Printer

only screen turn on,pressing power...

Answer

only screen turn on,pressing power button nothing happens, my power supply is 32v 760ma

HP PSC 2355 All-In-One InkJet Printer

Won't print, won't copy, won't scan....

Answer

Won't print, won't copy, won't scan. Picture in little window is on, but no other sign of life.

HP PSC 2355 All-In-One InkJet Printer

The paper started to crumble up and...

Answer

The paper started to crumble up and then got stuck when I was printing. I took the back door off the... (More)

HP PSC 2355 All-In-One InkJet Printer

won't print anything from Quicken...

Answer

Have Windows 7, hp psc 2335 printer won't print anything from Quicken 2005

Ads by Google

Related Products & Issues:

Software installation downloads ERROR MESSAGE not working

See more HP PSC 2355 All-In-One InkJet Printer Problems

Answer this problem

Ask our Experts

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Limited Time Offer!

Save up to 76% on

HP PSC 2355 Ink

10% Off All Products.*

When you use coupon:
WINTERTEN, at checkout

Free Shipping on all U.S. Orders over $50

*exp 03.31.2010 excluding OEM ink

Top Printer Experts

pineworks

Rank:

Guru

Expert

Rating:

88%, 127 votes

bahratt

Rank:

Guru

Expert

Rating:

85%, 142 votes

parrotheadpc

Rank:

Guru

Expert

Rating:

89%, 823 votes

Find more Printer Experts

Top Printer Repairmen

Laser Repair 911

(800) 836-9287

Celebrating 14 Years Of Outstanding Printer Repair...

Elite Printer Services...

(918) 583-5483

Elite printer Services, Inc. is a full service HP...

Get Listed!

Best Printers
Recommended by Owners

Canon PIXMA MP160 All-In-One

HP PSC 1410 All-In-One InkJet

HP Officejet 5610 All-In-One InkJet

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Troubleshooting for Most Common PSC 2355 All-In-One InkJet Printer Problems See other HP Printers See other HP Products See other Printers All Brands Find Tips Holiday

Browse Experts Popular & New Find Products Find Cars Find Manuals Repair Service Directory Reviews & Ratings Tags

About FixYa News and Media Contact Terms Privacy Policy

Blog Advertisers Partners Careers FAQ

Click to verify BBB accreditation and to see a BBB report.

FixYa does not evaluate or guarantee the accuracy of any information provided through its proposed solutions, posts, or Expert Assistance Sessions. By entering this site you declare you read and agreed to its Terms. You may NOT copy or distribute the content that appears on this site without written permission from FixYa Ltd.
© 2005-2010, FixYa, Ltd. or its affiliates

What is this?

Solution

Clarification Request

Select

Share with your friends on Facebook

Add to My Products

Add the things you own to your My Products collection and get product information, solutions to problems, manuals & guides, tips and how-to's, reviews & ratings and local repair service - all in one easy place.