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were would an owner insert the ink cartledge in the hp psc 2355 printer scanner copier all in one?
Problem for HP PSC 2355 All-In-One InkJet Printer
Scanning/Copying issues
I previously posted this elsewhere and didn't get any replies so I hope someone out there can help me. I have an Acer Aspire 5002WLMI with an AMD Turion64 ML-30 processor and about a month ago purchased a HP PSC 2355 All-in-one printer. I did multiple (and may I emphasize multiple) installations, uninstallations, and troubleshooting, while in contact with HP support, over error messages that came up whenever I would attempt to scan or copy. HP support had no other answers for me and suggested it might have something to do with Windows. I took it back to the store I got it from today after they told me they could walk me through the process if I would bring my laptop and the PSC 2355 printer in. They proceeded to unsuccessfully uninstall and reinstall multiple times and received the same messages I did with no solutions. The guy suggested I try a different HP model, thinking that it might have something to do with the software compatibility. Well, needless to say here I sit with a different model from HP and the same error messages. I don't know what the heck to do to get the scanner and copier to work with my computer. I apologize for such a long post, but I'm at the end of my rope with this issue. If anyone knows what might be causing the error messages and how to fix it, I would greatly appreciate it. Thank you in advance! The error messages I get are as follows:
"Sorry, could not find required user interface files. (Please reinstall scanning software.)"
"Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again."
The first two messages pop up again and then are followed by:
"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."
Everything is connected.
"Sorry, could not find required user interface files. (Please reinstall scanning software.)"
"Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again."
The first two messages pop up again and then are followed by:
"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."
Everything is connected.
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Same Problem
Oct 15, 2008
- Same as above but with a HP Officejet 6300, was working fine a few days ago but now it gives me this error when I try to fax or scan a document or image.- GuestSep 04, 2008
- Quite out of the blue the computer screen tells me that it cannot detect the scanner and to make sure it is properly connected and installed. It was perfectly OK two days ago! Am now looking for the installation disk to try reinstalling - will this work? Have restarted the computer twice to no avail. Checked all connections - all in place.- GuestFeb 06, 2008
- I have the same problem. I have a dell dimension desk tom running windows 2000. Printer is a HP2355 - it copies, prints, but when I go to scan I get the same message.Bill
- wordo1
Jan 12, 2008
- I've had the same problem recurring over and over and over. This unit is great when it works...unfortunately, I've had to reinstall the software so often that the only conclusion I've come up with is that this unit is a peice of shit- hurlcoBest Solution
posted on Oct 09, 2007
Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/detai...
This is resolve the issues definitely.
This is resolve the issues definitely.
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Solution #2
posted on May 30, 2006
A few things with HP All-In-One's, the software does sometimes have issues.
All-In-One software is hard to remove fully, you may need to use a HP utility to fully remove it. Check closely on the HP Support web site.
You may need to use a Registry Cleaner after the software is removed to make sure the machine is really cleaned up. Also note, if you use Registry Cleaner software once the All-In-One software is installed, do not remove any Registry entries with HP associated with it.
Last you mentioned you have different model HP All-In-One now. What model do you have?
Are you also having problems if you launch the HP software utility on the PC, or are you just having problems with scanning from the printer front panel buttons?
Sometimes firewalls can be a problem as well, even with USB connections.
All-In-One software is hard to remove fully, you may need to use a HP utility to fully remove it. Check closely on the HP Support web site.
You may need to use a Registry Cleaner after the software is removed to make sure the machine is really cleaned up. Also note, if you use Registry Cleaner software once the All-In-One software is installed, do not remove any Registry entries with HP associated with it.
Last you mentioned you have different model HP All-In-One now. What model do you have?
Are you also having problems if you launch the HP software utility on the PC, or are you just having problems with scanning from the printer front panel buttons?
Sometimes firewalls can be a problem as well, even with USB connections.
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Solution #3
posted on May 04, 2007
Guest
Rank: Apprentice
Rating: 0%, 0 votes
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I had similar problems. HP software remove tool did not help even I went to level 4 by running it many times.
After using the remove tool, I cleaned the whole registry from all HP stuff with Windows registry editor. I used terms like HP and 2355 and psc etc. There was some usb-stuff that I was not able to remove, but now I have again a working scanner.
After using the remove tool, I cleaned the whole registry from all HP stuff with Windows registry editor. I used terms like HP and 2355 and psc etc. There was some usb-stuff that I was not able to remove, but now I have again a working scanner.
Solution #4
posted on Aug 25, 2008
Unistall all software using http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-24061-2&lc=en&cc=uk&dlc=en&product=422000&os=228&lang=en and upgrade drivers using the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=uk&lang=en&dlc=en&product=422000
Hope it helped,
See U
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=uk&lang=en&dlc=en&product=422000
Hope it helped,
See U
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Solution #6
posted on May 30, 2006
This may be a long shot, but could fix the problem. You may have some corrupt Windows files, causing the communcation errors and copying/scanning problems. User interface files might be related to Windows system files somehow. What has worked for me very
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