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Xerox 8650mfp system error code 09,038.46 - Xerox Office Equipment & Supplies

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That means the black ink stick in the ink loader is not advancing. Open up the area when the ink sticks are and check in particular the black sticks. One of them is either cracked , twisted in the loader or sticking and not advancing down into the ink loader. If you happened to have loaded an ink stick from the wrong model phaser printer, the difference in shape will not allow it to actuate the sensor at the bottom of the loader.
If you have to remove them I would suggest getting a screw, A drywall type screw is best, and twist it into the ink block and slide it back and out.
99.99 percent of the time reloading the sticks, or removind a cracked/broken one will fix your problem. I have never actually seen a bad ink loader, but it is possible, though very very unlikely.
the third number, the 46 . means the problem is with the black stick..

Posted on Sep 28, 2008


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Error number 09,038,46:31624

That error signifies that the flag is stuck in the black slot of the ink loader, replace the inkloader, part number 133K27710

Jun 20, 2014 | Xerox Phaser 8500/DN Printer

1 Answer

I am getting the following error. 09,038,46:15008


Ink count flag stuck after melting 2.5 Black Ink Sticks.

Initial Actions
• Check that the Ink Sticks are genuine Xerox.
• Check for obstructions in the Ink Wells.
• Check the Ink Loader data (P/J0150) and power (P/J5) connections.
• Verify the Ink Sticks advance in the Ink Loader.
• If the problem persists, follow the procedure below.

Troubleshooting Procedure

1 Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Are the Ink Sticks loading properly?
Yes) Go to Step 2.
No)Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement.

2 Test the appropriate Ink Melt Heater. Run the Service Diagnostics Ink Melt
[1,2,3,4] test.
• 1 = Yellow
• 2 = Cyan
• 3 = Magenta
4 = Black
Did the test pass?
Yes) Replace the Printhead
No)Replace the Ink Loader.

Sep 08, 2011 | Xerox Phaser 8560/YN Printer

1 Answer

Error message 09,038,46:20728 on xerox phaser 8560

That error states that the ink counter sensor flags are stuck. 9,038 means it is the black one. Make sure there is no blockage in the ink loader and that you are using Genuine Xerox ink sticks. If both of those are fine you need to replace the ink loader. The part # is 133K27711, has it in stock and can ship same day. Good luck!

Feb 16, 2011 | Xerox Phaser 8500/DN Printer

2 Answers

Wont copy, displays 09,038,46: 14444
This is a fault of the inkloader. A broken ink is not tripping the sensor, or it is out of ink.
Turn on printer. When logo starts, press and hold the info and back buttons until it says entering diags.
Go to functions menu, scroll to reset IRC counter,enter, and then exit diags. Printer will boot to ready.

Well when the logo is moving before it centers is when you hold down the back and help buttons and it should reboot in service mode, usually it takes it a second or two to start the process. So you can try that again or go into service mode the way you did before. Once in the service/diagnostic mode you need to scroll to the bottom to the function menu then reset the IRC counter in the sub menu and you should be good to go. You were almost there before. I have to do one today so if I notice anything different than the instructions given to you I will post back but Ive done it several times and everything sounds right.
Master link below.,038,46:+14444&cd=5&hl=en&ct=clnk&gl=nz

Jun 10, 2010 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Error 09,038,46:6209

It for the same make as yours but not the same mod but gave it go maywork
  • Turn off the printer. Turn on the printer.
  • As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
  • Release the buttons, it will now come up in the service mode.
  • Scroll down to the function menu, hit ok, scroll to clear isc fault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Jan 12, 2010 | Xerox Phaser 8560MFP Laser Printer

1 Answer

What is error 09,038,46:3794? How it can be fixed?

This error means something is wrong with the ink loader.
Sometimes a flag gets jamed or broken when you use third party ink or when you use peaces of ink. You can try to remove peaces of ink that are stuck in the inkloader shaft if you this does not help then you will have to replace it.
part# 133K27710 good luck

Nov 25, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

My error code is 09,038,46:6774 xerox phaser 8560

Off the printer. Remove all the cables, wait 5 min and put cables back and restart it again.
remove the toner and put it back.

Apr 23, 2009 | Xerox Phaser 8560N Laser Printer

1 Answer

Error code regarding ink sticks on Phaser 8500

the .46 means the problem is with the black ink stick. What you can try is this. In the bottom of the ink loader, there is a small pressure switch, There is one in each color slot. Take a pencil, use the eraser side to slide all the way to the bottom of where you load the black sticks. Move the earser end around there to see if the that actuator is just stuck. Normally you just have a piece of an ink stick stuck blocking that sensor.
It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.

Jan 20, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 09,038,46:21303

When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Apr 09, 2008 | Xerox Phaser 8500/DN Printer

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