Question about RIM BlackBerry 8800

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BBerry 8830 losing emails, call log and SMS log

My 8830 is automatically removing my emails, call log and SMS log. I am syncing to an Enterprise Server. I have been using this BB for about 1 year and it has wiped my logs twice in the past two weeks. I have never experienced this problem with other Verizon BB's. Can you advise why this is occuring and what needs to be done?


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  • Anonymous Oct 02, 2008

    sprint bb 8830 wipes out e-mails logs ,started once in while now 2-3x a day sprint has no idea ive had 4 8830s in 9months rim says they have problems with the memory on 8830 and pearl fix!!!!!!!!!!!!!!



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The deleting of messages and/or call logs typically indicates a low amount of internal memory. The BlackBerry devices have what is called a Low Memory Manager that will kick in when the memory on the device gets low.

The quickest way to free up some memory is to perform a hard reset. This is where you remove the battery from the BlackBerry while it is still powered on. Leave it out for 30 seconds, then reinsert. Also, follow the steps in the link below to maximize the memory on the BlackBerry:

Posted on Oct 05, 2008


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I hope this helps, please do rate my solution.


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