Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Freezer not freezing

Our electricity was out for 4 days due to Hurricane Ike, we cleaned out our fridge and freezer and kept the doors open until power returned. We placed frozen food back in the freezer 12 hours after power returned. Since then, nothing will stay frozen. It's cold but more like a fridge than a freezer. We had the setting on coldest then we tried 3 to see if that would work. Still nothing will stay frozen except the ice packs we have in the door (ice cream is soup). However, the ice maker is working and the ice is staying solid. Please help!

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Check to see if the fan motor in the freezer is running. Most likely it is not circulating the cold air Also make sure the defrost drain line is clear and has drained out. A frozen sheet of ice will restrict airflow also

barneyluc.

Posted on Oct 01, 2008

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