Question about IBM SureMark Printer TF6 Thermal Label

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IBM 4610 suremark receipt printer

Hi all, well I am trying to get this lil printer workin with a pc and xp pro
I have downloaded and installed the 4610 printer driver from IBM
They are connected via a serial lead
But what ever I try in settings it still says there is no printer attached.
Am starting to pull my hair out now, and would appreciate any help.
many thx in advance Jay

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  • jayice Sep 28, 2008

    Hi, thx for ur reply...
    the device is showing in printers and faxes, and it also says underneath that it is ready.I try a test print and nothing happens.
    now, if i right click - properties and selct the firmware and downloadable sectors, it says no printer connected.
    during install i chose the serial not usb.
    i beleive the lead i am using is a 9pin serial lead?

  • jayice Sep 28, 2008

    I have now connected the printer with a usb-serial lead
    as soon as it was installed it printed about 14 lines of characters
    but since this nothing else, so at least i feel im getting somewhere!!!!!
    any more advice hor help would be VERY much appreciated!
    many thx JAy

  • andymccabe13 Dec 19, 2008

    Could you send me a copy of the driver or a link as i cant find it any where thanks



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Hello all,

had the same problem and my solution was to install the latest driver available at the IBM service/driver website. Then unistall it with another IBM driver cleaning tool, then repeat both processes a couple of times, until the printer responded. There is some bug on these latest drivers an older Windows versions, so only after some installations and repairs on the first install, windows gets it right. VERY STRANGE but it worked in 2 machines, both IBM terminal and 4610-tf6 IBM printer.

By the way; RS232 ibm cable...I believe its a null modem 9 pin...not a regular serial cable.
Dip pin config: my printers have 4 so; 1ON 2ON 3OFF 4OFF which means
1 size of paper you are using 80mm
2 if you use an IBM software or other:other
3 if xon/off or DTR/DSR:hardware
4 com speed: 9600baud or 19200baud, 9600

That's what I igured out. If you need any more info: mail


Posted on Oct 25, 2012

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Connect your printer to a serial (RS232) cable install your driver, then go to printer properties and select ports, then configure port, then select 9600 on baud rate, DTR/DSR and 0 bits apply your settings then hopefully it should print!

Posted on Feb 17, 2009

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I am a repair technician and I service these printers. I have customers that use the 9pin serial connection, and also others that use the wide AMP connector. The AMP connector supplies its own power with the single cable. When using the serial cable, you have to use an external power supply.
I know this hasn't answered any of your question. Your issue may be with dip switch settings on the back of the printer. Typically a blue box with 2 white switches. The one switch tells the printer which port (serial or AMP) is to be used. The other one I think is for the speed.

You will have to look on the dip switch box to see which way to flip the switch! (For my customers using the serial connector, the switches are one on the other off - therefore you could try one off one on. if that doesn't work switch them the other way. -- colinh33 at yahoo . com

Posted on Feb 06, 2009

Hi Jay may I start by asking
Have you checked the setting on the computer to see if the printer is displayed? If yes

When you installed the drivers was there an option for choosing between USB and parallel connection if so have you checked the right one.
If your printer is not displayed on printer setting then it may be that the drivers are faulty or the operating system does not run these drivers. Hope this helps

Posted on Sep 28, 2008

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Posted on Jan 02, 2017

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