Hi there,
I'm sorry to hear you're having difficulties with your DC25. If the wand seems to be jammed, it may be because the hose was twisted when you replaced the wand on the machine the last time you used it. To release the hose, please follow the simple steps shown in the video below.
This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: I have a Dyson DC17 animal vacuuum. Recently got
you need to check the clean out ports 1 directly under the hose on the bottom and the other where the removable filter is
SOURCE: HOW DO I RELEASE THE WAND ON THE DYSON DC 17?
It's sometimes hard to remember which of these models is which! You should have the machine in the upright position, then I think all you have to do is grasp the top of the wand and just pull it upwards. I hope this helps.
SOURCE: My brand new dyson d18
I am sure you figured this out by now, but in case others out there are having the same problem. It is really simple. You have to pull the stick, the wand out of the handle all the way. THen it will just come off itself. The instructions are NOT clear, so don't feel dumb!
SOURCE: I have the dyson animal. There is something stuck
Yes, things stuck in vacuum hoses are not always as easy to remove as one might think. Trying to push it out with something can be counter-productive, and only get the thing stuck tighter! If you have a second vacuum, you can try sucking it out the way it came in (and risk getting it stuck in the other machine. Or you can try pulling it out, using a wooden stick with a small hook screwed in the end. If you try a piece of bent wire, you must be careful not to perforate the hose. Usually just requires a bit of ingenuity.
SOURCE: This is embarassing, but I have just looked at the
Hi the wand release button is located directly above the the Cylinder release button. The wand release button looks like the picture below. In order to releease the wand you must firstly make sure the Electrical cable is not wrapped up for storage. So unwrap the electrical cable. then find the item as in the picture. Press this button in and at the same time lift the wand. This will realease the wand from the spine of the Dyson.
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