Question about Creative Labs PC-DVD Encore Dxr2 (5071601000) Internal DVD Drive

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DVD Drive does not read DVD's

I downloaded PC Dvd software. The drive still wont recognize DVD's . I think I need to find the correct drivers or something . PLEASE HELP I got this PC as part of my scholarship from the Assistance league. I wished everything had worked but you can look a gift horse, you know the rest !!!

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