Question about NetGear WGT624 Wireless Router

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Cabel to router

I cannot get internet to work with my router hoked up

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  • NetGear Master
  • 784 Answers

More details would be helpful.
Is your internet cable, dsl (telephone) or something else?
What is the make and model of your router?
Are you trying to connect wired or wireless?
What operating system are you using.

Assuming that this is a wired router with DHCP turned on and your network adapter is configured to obtain IP and DNS addresses automatically. Turn off or unplug everything. Connect the cat5 cable from the cable or dsl modem to the WAN or INTERNET port on the router. Connect a cat5 cable from any of the other ports to you computer. Now turn the cable/dsl modem on and wait 60 secs, then turn the router on and wait 60 seconds, finally turn your computer on.

BASIC TROUBLESHOOTING (assumes XP with at least SP2)
Open a Command window - START - RUN and type in cmd, click OK
A Black windows with white text opens.
type "ipconfig /all" without the quotes and press enter
this should display your ip address, the default gateway and dns servers
type ping followed by your default gateway address example: ping 192.168.0.1
if you get a reply this means that he communication between your computer and the router is ok
next ping 74.125.19.147
This is the ip address for google, if you get a reply you do have access to the internet
try your browser, if it shows page cannot be displayed, enter this in the address bar -
http:\74.125.19.147
If you see a google page open up it means you have a dns problem, go back to the command window and type "ipconfig /flushdns"
If you cannot even ping your gateway,open the command windows and type "netsh winsock reset catalog" then reboot

More details in your questions means more specific answers :)

Posted on Sep 28, 2008

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Posted on Jan 02, 2017

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