I have an all-in-one printer; haven't used it in several months. Took the cartridges out today to take to the store with me to buy new cartridges. I got home and, ridiculously, I can't figure out how to put the new cartridges in. It seems like before, when I was using my printer regularly, that they just popped in. Now, I feel like I'm forcing them and am afraid I'll break the printer. Please help me with this insane problem.
It was the stupidest mistake in the world. I was trying to install the color cartridge into the black slot. Whew!
NOW, however, I can't get the printer to print. The printer keeps telling me "error/offline" ~ I've tried changing the setting but to no avail. I'd appreciate it if you could give me some advice. If it helps, this is a 3 in one and it won't even copy a page NOT coming sraight from the computer. Thanks. bd
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You had left the printer many times, which indicates that the printer heads are jammed due to non use. So go to the printer property in control panel - printer and faxes - your printer. In printer property go to maintenance. There is the option of head cleaning. Run the head cleaning programme twice or thrice. You will see, your old cartridges also can work.
It means you have a faulty or incorrect cartridge installed on the right side position. It could also mean the contacts are dirty or misaligned. Remove the cartridge, clean with rubbing alcohol and reinstall.
This is not a unknown error particularly if you are using cartridges other than the HP brand. Other people will tell you it is fine to use off brand cartridges or refilled cartridges. For myself, I have never had luck doing that - on the other hand, I have never been disappointed using the more expensive cartridges recommended by the manufacturer across several brands including Epson, Canon, Compaq and HP.
Try cleaning the contacts and ink jets. You may have to replace the cartridge. If that is the case, I would return the faulty cartridge and get a store credit.
Just a few thoughts for you to consider. Thank you for using FixYa.com today.
It sounds like the jets on your cartridge is plugged. I have unplugged some cartridges by soaking the jets in alcohol. I pour some alcohol in a shallow dish and set the cartridge in it with printing jets down. Leave it for 5-10 minutes. If the jets start to unclog you will see the ink discolor the alcohol.
Be careful when wiping off the ink jets so you don't damage them. Use a soft cloth. Try the cartridge and see if it prints. If you need to soak it longer.
Here's two possible solutions...you can replace the cartridge as some times they can be prone to electric/electronic problem which renders them useless. You may be able to return the defect cartridge.
Option two is to reset the printer by following these steps: 1)Make sure your cartridges are installed. 2)Unplug the power to the printer and wait about 20 seconds 3)Press and hold the # and 3 keys (while unplugged) 4)Plug the power back in (you should see a reset message on the machine) 5)Release the # and 3 keys and follow the prompts
You will need to clean cartridges and printer head with cotton swab and rubbing alcohol. Some printers have a self-cleaning diagnostic setting on them. After thourough cleaning, print test page and use alignment if necessary.