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There is a chance that you have a bad drive belt inside of the CD player. You probably need to have the unit removed and either sent in for repairs or find someone local to you that is competent in repairing it.
You can try cleaning the laser lens. You can do this using qtips and rubbing alcohol. Be sure you are very gentle though or you could risk scratching the lens which would completely ruin the laser assembly.
This can be a problem. First try rebooting the machine, and holding the eject button when you hear the startup tone. Hopefully, that will force-eject it.
If that doesn't work, you'll need to get creative. Get a playing card or something similar, and put some rolled-over tape on one side close to the edge, so there's a sticky side out. Turn the computer off, and try to get the playing card into the CD drive, with the tape making contact with the stuck CD. Reboot, holding the eject button when you hear the eject button again, and pulling the card out. Hopefully, the CD will come out with the card. If it doesn't work, just keep trying, and you'll get it out eventually.
Generally what causes this is keeping CDs in the computer for an extended period of time, especially while the computer is powered off. Make sure you remove all CDs before moving or turning off your computer.
You probably will need to replace the optical drive (CD/DVD drive) in your laptop. Go to Google and search for "Dell Inspirion 6000 CD/DVD drive" to find a replacement. To be sure it's the CD/DVD drive that's defective and not your operating system software, you could also try to boot from a boot-able DVD disk.
It could be down to the Region of the Player or the Laser is Failing. As it doesn't play CDs then I suspect the the Laser is Failing (almost failed if it plays a cleaner but not CDs).
Hello rosemariepoc , Try the cdrom on a friend's computer . If it doesn' t run there , the cd is defective . If it runs , and other cds run on your computer , it's just not compatible with your drive . Best regards , fanaudi .
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