Question about Xerox Phaser 8560MFP Laser Printer
I upgraded the firmware in the printer and everything seemed to go fine i.e. no errors, but upon rebooting the printer, it seems something must have gone wrong. Now the printer starts and about 35 seconds after the Xerox label centers (it slowly moves across the screen from the right), it starts the reboot process again. My guess is the firmware upgrade failed. I can get into service mode and reset the NVRam, but that doesn't solve anything. I have an error code of 37,024.42 from when I upgraded the firmware. Not sure what that means.
Is there a way to reset the firmware to factory, or re-push the firmware to the unit. In service mode I can't seem to communicate with the printer either by USB or through the NIC card. I can ping the NIC, but no ftp or http. For the 35 seconds prior to it restarting I can get the status page via http, but the minute I try to send the firmware to the printer it reboots. I've tried to start it with both the LAN and USB cable unplugged, but it doesn't help.
The code 37,024.42 suggests a hardware failure
according to the error code manual
Drum heater relay board disconnect. Both drum heater relay coils are not drawing the expected power from the supply.
I hope this helps
Posted on Sep 27, 2008
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Posted on Jan 02, 2017
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