Question about Xerox Phaser 8560MFP Laser Printer

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Firmware Upgrade Problem

I upgraded the firmware in the printer and everything seemed to go fine i.e. no errors, but upon rebooting the printer, it seems something must have gone wrong. Now the printer starts and about 35 seconds after the Xerox label centers (it slowly moves across the screen from the right), it starts the reboot process again. My guess is the firmware upgrade failed. I can get into service mode and reset the NVRam, but that doesn't solve anything. I have an error code of 37,024.42 from when I upgraded the firmware. Not sure what that means.

Is there a way to reset the firmware to factory, or re-push the firmware to the unit. In service mode I can't seem to communicate with the printer either by USB or through the NIC card. I can ping the NIC, but no ftp or http. For the 35 seconds prior to it restarting I can get the status page via http, but the minute I try to send the firmware to the printer it reboots. I've tried to start it with both the LAN and USB cable unplugged, but it doesn't help.

Thanks,
Scott.

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The code 37,024.42 suggests a hardware failure

according to the error code manual

https://www.office.xerox.com/partners/products/Phaser8500/SQRG/03_error_codes.pdf

Drum heater relay board disconnect.
Both drum heater relay coils are not drawing the expected power from the supply.

I hope this helps

Posted on Sep 27, 2008

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Posted on Jan 02, 2017

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Printer display error99.07.20 upgrade


99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading rest of header.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.XX.YY
Description
Firmware installation error
Recommended action
Reload the firmware.
Basically you should try to reflash the firmware. If that doesnt work then you may have bricked your printer and shoudl consider warranty support or replacement. Good luck!

Dec 02, 2015 | HP LaserJet Enterprise 500 Color MFP...

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How can i solve : 49.2f9d service error


On your PC, clear the print queue. Power the printer on and see if the error reappears. If no, there was a corrupted print job in the queue.
Power off printer, unplug the network cable, power on and see if error reappears. If yes, upgrade the firmware

Feb 26, 2014 | HP LaserJet 2420 Printer

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Error code 3508 after installing a new cartridge


As Kodak suggests in these cases - upgrade the firmware for your printer.
  1. Upgrade the firmware for your printer:
    1. Locate and select the firmware download for your printer.
    2. Follow the instructions to install the firmware.
If the error continues, try to contact Kodak

Oct 03, 2011 | Kodak Esp 3250 Allinone Multifunction ( ...

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Hp 5550 color laser printer display "downld rfu error over parallel port" how can i get a solution? and what is the cause? thanks


RFU = remote firmware upgrade.
Appears like someone tried to upgrade the firmware.
While the firmware was being downloaded, something interrupted the process. For example somebody tried to use the printer, you had a power problem, your internet went down etc, etc.
You are going to have to try the firmware upgrade again.
If you can't get passed the RFU error, you will probably have to get the formatter replaced.

Aug 19, 2011 | HP LaserJet 5550 Printer

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Upon turn on the display says INFLATE FAILURE


check for proper insertion of the toner to the printer

Aug 09, 2011 | HP LaserJet 2420 Printer

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I have code error 6202


To resolve this error:
  1. Disconnect the power adapter from the printer.
  2. Wait 30 seconds to allow the printer to reset.
  3. Connect the power adapter to the printer. Turn the printer on if necessary.
When the printer is ready (no error message), upgrade the firmware for your printer: the firmware for your printer.

Install the firmware from the products site.

If the error continues and you cannot upgrade the firmware, contact the product company.


Hope this help.

If u find this solution please rate me.

Jun 11, 2011 | Office Equipment & Supplies

1 Answer

Service Error 49 FF04


A 49 error is a firmware error, it might be caused by the firmware itself, or by the failure of a printer module.

How to isolate the cause:

- Verify that the problem is not being caused by a specific job, this error can be caused by bad information being sent to the printer.
- Power off and remove any installed EIO devices, (JetDirect Cards, Hard Drives), power on and test.

Cold Reset the printer:

- Power off, remove any optional memory, power on and retest.
- Power off and reseat any memory and firmware modules on the formatter board, power on and test.
- Power off, reseat the formatter board, power on and test.

Check firmware version: on newer machines with flashable firmware upgrade to the latest version. If you are running the latest version reload it, this might fix corrupted firmware. (Some printers have flashable firmware, others use a Firmware DIMM which must be replaced to upgrade.)


If you haven't found the cause yet it's time to start swapping parts:

- Firmware module if it's a DIMM as opposed to being part of the formatter.
- Memory if installed, some printers have to have at least one memory module installed to run, and it must have enough capacity to function, in some cases installing a module that does not meet the minimum requirements of the machine will cause a 49 error

Dec 11, 2009 | HP LaserJet 2430dtn Printer

1 Answer

49.4c02 problem.


A 49 error is a corrupt print job. Delete your pending print job then reboot the printer. OR unplug the network cable, reboot printer, it will say Ready. Do not plug in network cable otherwise you will get 49 error. Plug in USB cable, download Firmware upgrade from HP.COM, then plug network cable back in and watch as the previously corrupted print jobs translate fine and print print print ;)

Dec 09, 2009 | HP LaserJet P3005n Printer

1 Answer

My colour printouts from new Samsung CLP-310 do not match original WORD 2000 docs colours (or compared to HP deskjet. Is there a MS patch for this?


Hello,

There is an update for your printer. This is a firmware update. A firmware update, rewrites code located on the printer's main system board. The latest update is dated 10/17/08.

Flashing firmware does not have a go back element or undo, so it is really important that we verify your model and what seiries of printer you have. I suspect you have a CLP-300 Series printer and that the 310 of the 300 just describes some features added or left off and even who you purchased it from, in many cases.

Please look at these two photos and then post the data off the name plate for your model number in particular.

406eb47.jpg ccb435d.jpg

You will notice there are two lines to include in your reply.
1.) The Model: (first line)
2.) M/C entry (second to last entry in this photo of the label.

Once you verify this and I post the firmware update link for you, you will need to follow the instructions I include below.

Regards,
Worldvet


[from Samsung.com PDF file on this firmware upgrade]

Samsung has released a new Software upgrade file for print quality, automatic error recovery, and toner save mode on color laser printers.

Procedure to Set-up Download Mode on Your Printer - CLP-300 series
Turn power off.
While holding down the ‘STOP’ button on the Printer, turn the Printer back on.
Keep holding down the ‘STOP’ button until all the LEDs turn orange.
Then release the ‘STOP’ button, and press it again, one more time.

1. How to Upgrade
Please make sure to check the printer model number before performing the firmware upgrade.
2. Release Notes
Improved on light printing quality at low temperature environment
Automatic error recovery at abnormal operation
Toner save mode by optimized toner supplying
3. Caution
After firmware upgrade is completed, green LED lights will light up.
Do not turn off the printer before green LED lights turns on. A power interruption will corrupt the process.
If the printer is connected by a USB cable, disconnect all other USB devices, except your keyboard & mouse, from the computer.
If possible, be certain the Printer is connected to a BackUPS

Firmware Update Confirmation Instruction
Model CLP-300 series
When firmware upgrade is started, status LED light will start blinking.
As the printer reinitializes, status LED light will automatically turn off and then on.
Firmware upgrade is complete when status LED stays on green.

After firmware upgrade is completed, the LCD will display the message ‘Ready Copy’ and the LEDs will stay on green.

4. If there is an Error after firmware upgrade
If LED is on red or blinking after firmware upgrade, set-up download mode again and re-try the firmware upgrade.

Oct 20, 2008 | Office Equipment & Supplies

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