Question about Xerox Phaser 8560MFP Laser Printer

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Firmware Upgrade Problem

I upgraded the firmware in the printer and everything seemed to go fine i.e. no errors, but upon rebooting the printer, it seems something must have gone wrong. Now the printer starts and about 35 seconds after the Xerox label centers (it slowly moves across the screen from the right), it starts the reboot process again. My guess is the firmware upgrade failed. I can get into service mode and reset the NVRam, but that doesn't solve anything. I have an error code of 37,024.42 from when I upgraded the firmware. Not sure what that means.

Is there a way to reset the firmware to factory, or re-push the firmware to the unit. In service mode I can't seem to communicate with the printer either by USB or through the NIC card. I can ping the NIC, but no ftp or http. For the 35 seconds prior to it restarting I can get the status page via http, but the minute I try to send the firmware to the printer it reboots. I've tried to start it with both the LAN and USB cable unplugged, but it doesn't help.

Thanks,
Scott.

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The code 37,024.42 suggests a hardware failure

according to the error code manual

https://www.office.xerox.com/partners/products/Phaser8500/SQRG/03_error_codes.pdf

Drum heater relay board disconnect.
Both drum heater relay coils are not drawing the expected power from the supply.

I hope this helps

Posted on Sep 27, 2008

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Posted on Jan 02, 2017

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Printer display error99.07.20 upgrade


99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading rest of header.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.XX.YY
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Firmware installation error
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Reload the firmware.
Basically you should try to reflash the firmware. If that doesnt work then you may have bricked your printer and shoudl consider warranty support or replacement. Good luck!

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Did you upgrade your firmware because you had a problem with the player to begin with? Or was it working fine all along?

If everything was working fine before the upgrade, I would revert the firmware back to its previous version.

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How can i solve : 49.2f9d service error


On your PC, clear the print queue. Power the printer on and see if the error reappears. If no, there was a corrupted print job in the queue.
Power off printer, unplug the network cable, power on and see if error reappears. If yes, upgrade the firmware

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As Kodak suggests in these cases - upgrade the firmware for your printer.
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Disconnected all things to router and went for firmware upgrade. It hung on the page 'doing' the upgrade so I left it just in case. Upon return I needed to reboot both OS and Router to get back into the...


Hello,

I have seen this happen alot when updating firmware using dailup or wireless access and not havin a strong signal. I would suggest resetting the router by using the reset button located on the back of the unit. Once it has been reset and working, retry the firmware upgrade using an ethernet connection or making sure the wireless connection signal is very strong. Update us with your progress and we will go from there.

Good Luck
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1 Answer

Service Error 49 FF04


A 49 error is a firmware error, it might be caused by the firmware itself, or by the failure of a printer module.

How to isolate the cause:

- Verify that the problem is not being caused by a specific job, this error can be caused by bad information being sent to the printer.
- Power off and remove any installed EIO devices, (JetDirect Cards, Hard Drives), power on and test.

Cold Reset the printer:

- Power off, remove any optional memory, power on and retest.
- Power off and reseat any memory and firmware modules on the formatter board, power on and test.
- Power off, reseat the formatter board, power on and test.

Check firmware version: on newer machines with flashable firmware upgrade to the latest version. If you are running the latest version reload it, this might fix corrupted firmware. (Some printers have flashable firmware, others use a Firmware DIMM which must be replaced to upgrade.)


If you haven't found the cause yet it's time to start swapping parts:

- Firmware module if it's a DIMM as opposed to being part of the formatter.
- Memory if installed, some printers have to have at least one memory module installed to run, and it must have enough capacity to function, in some cases installing a module that does not meet the minimum requirements of the machine will cause a 49 error

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1 Answer

My colour printouts from new Samsung CLP-310 do not match original WORD 2000 docs colours (or compared to HP deskjet. Is there a MS patch for this?


Hello,

There is an update for your printer. This is a firmware update. A firmware update, rewrites code located on the printer's main system board. The latest update is dated 10/17/08.

Flashing firmware does not have a go back element or undo, so it is really important that we verify your model and what seiries of printer you have. I suspect you have a CLP-300 Series printer and that the 310 of the 300 just describes some features added or left off and even who you purchased it from, in many cases.

Please look at these two photos and then post the data off the name plate for your model number in particular.

406eb47.jpg ccb435d.jpg

You will notice there are two lines to include in your reply.
1.) The Model: (first line)
2.) M/C entry (second to last entry in this photo of the label.

Once you verify this and I post the firmware update link for you, you will need to follow the instructions I include below.

Regards,
Worldvet


[from Samsung.com PDF file on this firmware upgrade]

Samsung has released a new Software upgrade file for print quality, automatic error recovery, and toner save mode on color laser printers.

Procedure to Set-up Download Mode on Your Printer - CLP-300 series
Turn power off.
While holding down the ‘STOP’ button on the Printer, turn the Printer back on.
Keep holding down the ‘STOP’ button until all the LEDs turn orange.
Then release the ‘STOP’ button, and press it again, one more time.

1. How to Upgrade
Please make sure to check the printer model number before performing the firmware upgrade.
2. Release Notes
Improved on light printing quality at low temperature environment
Automatic error recovery at abnormal operation
Toner save mode by optimized toner supplying
3. Caution
After firmware upgrade is completed, green LED lights will light up.
Do not turn off the printer before green LED lights turns on. A power interruption will corrupt the process.
If the printer is connected by a USB cable, disconnect all other USB devices, except your keyboard & mouse, from the computer.
If possible, be certain the Printer is connected to a BackUPS

Firmware Update Confirmation Instruction
Model CLP-300 series
When firmware upgrade is started, status LED light will start blinking.
As the printer reinitializes, status LED light will automatically turn off and then on.
Firmware upgrade is complete when status LED stays on green.

After firmware upgrade is completed, the LCD will display the message ‘Ready Copy’ and the LEDs will stay on green.

4. If there is an Error after firmware upgrade
If LED is on red or blinking after firmware upgrade, set-up download mode again and re-try the firmware upgrade.

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2 Answers

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Are you able to login to the router? If you can reset the router to factory defaults..If you can't login to the router...Is there an external reset button on the router you could try to reset. with a paperclip? Otherwise, I had this happen on a linksys router/switch. New router time. You should just return it where you purchased the product. There was already something seemingly going wrong if it was rebooting. 3 weeks? just return it. don't even mention the firmware update. Here is the site info for 3com: http://knowledgebase.3com.com/ OfficeConnect - Firmware upgrade fails with incorrect user interface image Problem: Incorrect user interface image Problem: Firmware upgrade fails Problem: Error when upgrading firmware Problem: Incorrect firmware Problem: Wrong firmware Fact: Firmware Fact: Download Fact: Update Fact: Upgrade Cause: The downloaded .exe has not been extracted Fix: The downloaded .exe needs to be extracted by double clicking on it. When performing the firmware update use the extracted files that were obtained from the "exe" file. e.g You will obtain a "bin" or "dlf" type of file which is the firmware required for your upgrade. Let me know what happens. Good Luck, Tim

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