Question about Fisher and Paykel GWL11 Top Load Washer

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Fisher & Paykel Out of Balance

I distribute my loads very carefully but jeans and towels get out of balance quite often. I am not overloading the machine and we have leveled the machine. The problem persists and the machine gets so loud that we have to go in multliple times to try to redistribute clothing to make the cycle complete. I do not feel comfortable leaving the house with a load of clothes in the washer for fear this problem will occur.

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  • mcrtyx4 Oct 05, 2008

    We have the same problem. No matter how carefully I place the clothes in the washer, the load becomes unbalanced and won't drain.


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My wife and I feel exactly the same way. What a waste of time and money.

Posted on Oct 17, 2008

I have the Fisher and Paykel model GWL15 and could not be more disapointed with it. It has been leveled more times than I can count, and 9 out of 10 times it goes out of balance and beeps. It takes me 3 hours to do a small load, and that is with me placing every sock and shirt carefully opposite one another. This thing is just pure junk, and it makes me sick to think what I paid for it. I will just place it on the curb and buy a cheap washing machine to replace it. My blood boils every time I come to the basement to check the wash and hear that stupid beep! I love the dryer, but do yourself a huge favor and don't ever buy a Fisher and Paykel product.

Posted on Oct 13, 2008

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I agree. Told repair shop that i wished i had a duet front loader. have not liked the FP from day one and the price--OUCH! I have a Duet front loader washer and dryer in my 2nd home and love them. daughter in laws have them too and love them.

FP--doesn't hold much. Not supposed to wrap anything around the agitator--how do you wash sheets or blankets or anything large? i take my large comforters to the laundromat. I end up manually choosing high water setting and Heavy Duty on FP to get clothes clean.

Hate this product and would not recommend to anyone.

Neighbor has new FP double oven. She has it repaired so many times that FP is giving her a new one--repairman is tired of fixing and says it is a lemon.

Posted on Oct 21, 2008

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  • HiRoller Oct 21, 2008

    Is it possible that there is clothing between the plastic outer tub and the wash tub that is shifting and causing the out-of-balance issue? I would remove the top of the washer by taking out screw covers and removing 2 screws--look between the 2 tubs for articles of clothing.

    If nothing there, then go under washer and take off black motor/white plastic housing (removes as one unit) and see if there is something way down the drainage area. The removal is pretty easy. There is a clip/latch where the white plastic butts up to the bottom of the washer. It's like the childproof cap. Push the clip with your finger and give the whole unit a twist to remove. I found this on another website, after I spent $65 having a repairman show me how to remove mine!! Look at my post "eco smart won't drain, smells hot" to see my issues on removing this piece and finding husband's sock in drain area.

  • HiRoller Oct 21, 2008

    Read on for FP that there is an "out of balance" sensing lever on the right rear corner of the machine--sounds like it is on the exterior as the poster warns not to lay the machine on its back for fear of breaking this lever. Possibly this lever is broken or stuck?

  • HiRoller Oct 21, 2008

    Maybe it isn't out of balance. Maybe the reason it stops is because it cannot drain. I would remove the motor/white plastic unit from bottom. I used a dog bowl to catch the water after I pulled the sock through the hole in the bottom of the tub. The hole into the tub where i found the sock is where the black motor/white plastic unit connects to the tub. you can't see this area by looking between the outer tub/inner tub from above. At least I couldn't see it from the top.


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