Question about Arcsoft ShowBiz DVD 2 (3265)

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I can trasfer video successfully but the the sound quality is really bad.

Ive swapped computers and even exchanged the program incase it was faulty but still having the same issue. ive tested the sound of the vhs and the cam corder and everything is working fine. it either records no sound at all or the quality is so bad its impossible to hear anything but noise. help please!!!!

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