Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Not Detected on PC

I have a Western Digital USB Hard drive Model WD1600U017-004 160 External Hard Drive. I used this for so many times, until such time it can't be detected in my PC or laptop. I checked on the device manager but the device is properly working but why is it the dive does not appear.

I need help ASAP. because my important files are there.

Hope to hear from you soon. Thanks.


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  • Anonymous Oct 29, 2008

    I too have the same problem. My driver is identified but I can not see it in the Disk manager

  • Anonymous Dec 15, 2008

    I've recently (after reconfiguring my computer by installing other hard drives and after installing WinXP Dark Edition instead of WinXP) got the same problem with my WD1600U017-004 when trying to use it on my computer, but the disk works perfectly on at least one other computer (strangely enough). But I haven't had time to try to fix it yet...

  • HCHW Dec 16, 2008

    Have the same problem of WD 3200 BEV connected to PC but prompted for formatting instead. Went to Disk Management only able to see Drive (F) without the WD labelled name. Right click to Open but cannot work. ABle to view properties only. Please advice.
    Thank you!


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Since you say that it is detected in Device Manager and is shown as working properly, it would appear that the problem is that it is not getting a drive letter. Have you added anything recently that might take up a drive letter like a flash drive? If so, try removing both and then plugging the WD back in. If this is not the case or does not help, do this:

Assuming you are using XP.
Right click on My Computer and select Manage
The computer Management window will open, click on Disk Management
Do you see the WD in the window on the right?
Does it show a drive letter?
If not, you can assign it one by right clicking on it and selecting Change Drive Letter and Paths ...

If the WD does not show up in Disk Management, possible problems are:
1) USB cable is damaged, try another one.
2) USB circuits in the WD case not working properly, hard drive can be removed and put into another case.
3) WD USB case is good, hard drive is good but there is a loose connection inside. Open case and reseat everything.
4) WD USB case is good but the hard drive inside has gone bad (worst case scenario)

Posted on Sep 27, 2008

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