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Anonymous Posted on Mar 15, 2017

Toshiba laptop frozen pointer mouse

I have had this Toshiba laptop only for two years without using it much as I work mostly with desk top. A few days ago when I turned it off It notified that it will be downloading UPDATES BEFORE IT SHUTS DOWN. So I just went to bed thinking the computer is automatically will be shout down. However in the morning I noticed that it was not and it was frozen saying "one update could not be downloaded" Since then whenever I turn on the computer the cursor freezes and I am not able to do anything...It lasted about 5 minutes before it freeze, but now it take only one minute or so...I called Toshiba and paid $35...They told me to restore the computer to earliest days and that did not help I called again and the agent told me it has a HARDWARE PROBLEM and I should send it out for repair...Can someone please help what I should do?

1 Answer

baklogic

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  • Contributor 23 Answers
  • Posted on Mar 15, 2017
baklogic
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Joined: Feb 08, 2009
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  • If you're having problems with Windows Update, make sure you're connected to the Internet, and then download and run the Windows Update Troubleshooter for your version of Windows.
  • Download troubleshooter for Windows 10
  • Download troubleshooter for Windows 7 and Windows 8
  • After the troubleshooter finishes, try running Windows Update again and install any available updates.
  • Or,
  • https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool
  • 5 Related Answers

    Anonymous

    • 22 Answers
    • Posted on Jul 09, 2008

    SOURCE: IBM Thnink Pad R52 Shuts Down unexpectedly

    it might be the battery, try plugging it in while doing that.

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    Anonymous

    • 66 Answers
    • Posted on Nov 06, 2008

    SOURCE: My computer keeps restarting itself

    What operating system are you using? Windows XP? What was the last thing installed? IE7 or regular Windows updates. Assuming Windows 2000 or higher, press F8 every couple of seconds during the initial boot process. Select "Safe Mode". Once at the desktop you have a couple of options depending on your configuration. Attempt "Start", "Programs", "Accessories", "System Tools", "System Restore". Following the prompts, choose the latest date in bold prior to the lastest installed software. If system restore is off, choose "Start", "Control Panel", "Add / Remove Software", remove IE7 or latest installed software.

    cpenzes

    DEKR

    • 1102 Answers
    • Posted on Feb 09, 2009

    SOURCE: My Toshiba Satellite L300D keeps shutting down when I start it up

    restart in bios setup
    then click to default settings press f10 to save and exit
    if problem persists let me know
    don't forget to rate

    cpenzes

    DEKR

    • 1102 Answers
    • Posted on Feb 14, 2009

    SOURCE: Toshiba Satellite M45-S265 Periodic Freezing, resumes, clock stop

    do a virus scan
    in add/remove uninstall any programs you no longer use
    then do a disk defrag
    then a scan disk

    have you made any changes to system
    please let me know if this has helped
    don't forget to rate

    Chris

    • 111 Answers
    • Posted on Apr 28, 2009

    SOURCE: Nascar Cisnet Laptop NCL3006 freezes after I plug in a USB device

    sounds like a faulty USB driver - i recommend uninstalling all USB drivers and using drivermax.com to get the correct ones. Your computer may have automatically updated your drivers incorrectly without you knowing.

    Hope i could help
    CBZ

    Comment if you need more assistance

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    Related Questions:

    1helpful
    1answer

    Cursor not showing up

    Well the touchpad driver could be erased or a virus may have damaged it.
    You should go to Acers website and then support and download drivers and get the right touchpad driver.

    Install it and see if it works.
    Use TAB to navigate for now. or use mouse keys.
    This means keep pressing shift really fast and accessibility option will show up.
    Use tab and space bar to navigate to MOUSE TAB and select Mouse Keys and hit enter.
    Done for now you can use the numpad to operate the cursor.
    Second option is to go out and buy a USB mouse.

    Worst case scenario: Touchpad is damaged and needs replacing.
    Or simply a cable got disconnected and needs reconnecting by taking the laptop apart
    Get Your Laptop Mouse to Show Up if It Disappears
    Using a laptop is as efficient as a desktop computer to complete tasks, use the Internet and talk with friends on a daily basis.
    If your laptop's mouse cursor disappears, there are various tricks and solutions available to help get your mouse pointer back to resume your work and current computer tasks within minutes.
    And this can be accomplished without the use of software applications or advanced computer skills.
    Press "Ctrl" + "Alt" + "Delete" and choose "Task Manager" if your mouse pointer becomes available, pressing the keys simultaneously.
    This will allow you to close any open programs that may be causing issues with your mouse pointer.
    Plug in an external mouse to allow the computer to attempt to find the device, prompting the mouse pointer to appear which may solve the problem or allow you to temporarily work with a mouse pointer.

    Reboot your computer by pressing and holding the laptop's power button for a few seconds.
    This will reset your laptop's current open settings and most often allow your computer's mouse pointer to reappear.

    Upgrade your laptop's video and graphic card drivers (if available) to ensure the mouse pointer disappearing or flickering is not a hardware issue.
    Select "Start" > "Control Panel" > "Hardware and Sound" > "Device Manager" to view your current graphic and video settings.
    Visit your device manufacturer's official website to download the most current version of your drivers.



    http://support.microsoft.com/kb/198614
    0helpful
    1answer

    Frozen pointer on my laptop , carnt even log in

    Most likely problem is the connector on the mousepad. try and use a USB mouse first to eliminate the mousepad from the equation. if the pointer moves with a mouse then you have solved the problem. If it doesn't you have a bigger problem- either Virus infection or Operating System failure.
    0helpful
    1answer

    How to fix frozen mouse on Toshiba Lap top

    I am not sure if you are using the built in keypad mouse or an external, if you are using an external and you are having issue, you might be having problem with the update driver if you installed SP1 on your computer, the first thing to try is another USB mouse, than can work 10 seconds after plugin it in, and you do not need to reboot.Tony

    Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/tony_a41fa0b801734e2f

    1helpful
    2answers

    I have a Dell Vostro 1510 and I want to disable the touchpad.

    Right click on the open space of the desk top > Personalize > Mouse Pointers (yes, mouse Pointers ) > click the red pointer to change touchpad settings > Button settings > disable both Touchpad and Touchpad buttons > OK
    0helpful
    2answers

    Mouse frozen which keys to use instead my lap top works how I am able to write now. My Desk top computer mouse is frozen?

    If you were using a physical mouse (instead of a track pad), then try a different mouse.If you were using the track pad, get a USB mouse and plug it in. If it works, then continue to use the USB mouse. If no type of mouse will work at all, it is a software issue. If rebooting doesn't fix the issue, you may have to reinstall windows. If you are using a mouse with a driver that was installed using a disk, try uninstalling that driver from the add/remove programs window (programs and features wind on vista and later).
    0helpful
    1answer

    The arrow cursor ( pointer) has stopped in one place as though it has frozen itself there and it you use the touch pad nothing happens what do i do next

    if it works with a mouse plugged in you might have accidently turned the mouse pad off, use FN key and on mine it's F7 to turn it off and on. hope this works for you
    0helpful
    2answers

    Frozen pointer

    Try en external USB mouse, if that still doesn't solve it, press Ctrl+Alt+Del, go to Processes, look for explorer.exe,click on in and " end process", click on "File", New Task", and type explorer, see if you can move your pointer now!
    2helpful
    1answer

    When I boot up my lap top it doesn't show the desk top at all

    if its you desktop screen and noting is there try this

    press ctrl+alt+ del, will bring up your task manager
    from file select new task (run) type explorer.exe in and hit ok

    let me know if that works
    0helpful
    1answer

    Frozen mouse

    well the touchpad can be frozen for many resons, primary reasons could be.

    1. the compter is hung in other words it needs to reeboot.
    2. the touchpad has spoiled, if your laptop is under warranty please visit the nearest toshiba service center.
    3.Yes, an external mouse would work but please check if you have a ps/2 port for regular mouses or otherwise please buy a wireless mouse they arent expensive now a days but very convineint.

    Best of luck :-)

    Have a nice day !!
    0helpful
    1answer

    Maximizes & minimizes screen while scrolling or using pointer on Vista

    change mouse out buy replacemnt goes under the plastic housing not to bad to change 20 bucks on ebay
    Not finding what you are looking for?

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